I'm working on the attached Storyline file and for some reason the on-slide Restart, Prev and Next buttons aren't working at all even though the triggers seems to be set-up OK (the Exit button is fine). This is the 20th module of a series of 20 - all the others are fine. Any clues on what may be going wrong? Is it a corrupt file or am I missing something obvious. Any help appreciated!
John there is definately something wrong with this file. I can't see any reason for the buttons not to function as you have created them. I was able to create a restart and next button on the first and second slide and they worked correctly, but if I inserted them anywhere else it did not work.
I tried turning on the built in next/prev and they don't even show up when you preview the whole project, only if you preview a slide.
I tried turning of the sliderbar, no change.
I turned on the menu and none of the links on there could be clicked.
Finally I tried to import all the slides into a new project and my Storyline crashed twice doing this. It also, then appeared, as if all slides were brought in but you could only see the first 2.
Think you need the Storyline folks in on this one to help.
Thanks so much for your assistance here, Phil and Tracy! And John, if you would like to work directly with our Support Engineers, here is the form you would need to submit your case. I will be happy to follow along and share updates of their progress here for others who may benefit. :)
Thanks for investigating...thought it was gremlin! I guess I can just
create a new project with working buttons and copy the content from each
slide into the new project without hopefully cloning the gremlin!
UPDATE for anyone who may be following along here with John's issue. Here is the latest response in his case #00741562 from our Support Engineer, Wilbert:
"Hi John,
I was able to replicate the same result with that of Phil and Tracy in the forums. I also imported to a new project and got only the first two slides to show. Copying and pasting the slides also shows the same results.
Did you ever work or save this file on your network drive? Working on a network drive or a USB drive can cause erratic behavior due to latency, such as file corruption, an inability to save changes, and loss of resources. See this article for more information."
Hope that helps others who come across this thread seeking assistance! :)
Thanks Christie. We eventually put the behaviour down to a 'gremlin' and I re-built the project by copying and pasting text and images (not slides). It's now published and working.
9 Replies
I think there is something broken on that one, you have a corrupted slide I think, if you import into a new project it then crashes storyline.
funnily enough if I import only the first 2-3 slide come in correctly the rest is blank
John there is definately something wrong with this file. I can't see any reason for the buttons not to function as you have created them. I was able to create a restart and next button on the first and second slide and they worked correctly, but if I inserted them anywhere else it did not work.
I tried turning on the built in next/prev and they don't even show up when you preview the whole project, only if you preview a slide.
I tried turning of the sliderbar, no change.
I turned on the menu and none of the links on there could be clicked.
Finally I tried to import all the slides into a new project and my Storyline crashed twice doing this. It also, then appeared, as if all slides were brought in but you could only see the first 2.
Think you need the Storyline folks in on this one to help.
Thanks so much for your assistance here, Phil and Tracy! And John, if you would like to work directly with our Support Engineers, here is the form you would need to submit your case. I will be happy to follow along and share updates of their progress here for others who may benefit. :)
Phil/Tracy,
Thanks for investigating...thought it was gremlin! I guess I can just
create a new project with working buttons and copy the content from each
slide into the new project without hopefully cloning the gremlin!
Have a good weekend!
John
Christine,
Thanks....I'll submit just in case they can track the bug down.
John
UPDATE for anyone who may be following along here with John's issue. Here is the latest response in his case #00741562 from our Support Engineer, Wilbert:
"Hi John,
I was able to replicate the same result with that of Phil and Tracy in the forums. I also imported to a new project and got only the first two slides to show. Copying and pasting the slides also shows the same results.
Did you ever work or save this file on your network drive? Working on a network drive or a USB drive can cause erratic behavior due to latency, such as file corruption, an inability to save changes, and loss of resources. See this article for more information."
Hope that helps others who come across this thread seeking assistance! :)
Thanks Christie. We eventually put the behaviour down to a 'gremlin' and I re-built the project by copying and pasting text and images (not slides). It's now published and working.
Excellent news, John! We appreciate the update and so glad to hear you are all set! :)
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