Issues with Century Gothic Font when Story is published

Hi A S,

I took a look at your example, but I am unable to reproduce. When testing the published output, I see no spaces between the v and the rest of the word.

What is your DPI set at?

Always Happy to Help,

Adrian

Hi Adrian,

Thank you for getting back ot me!

I checked the DPI settings on my laptop, they're at the default 100% / 96 pixels per inch...

I tested the font in Word and it's fine. I've attached a screenshot of how the slide looks on my laptop.

Do you know of anything else that could be causing it?

Thank you,

Aboud

Hi Aboud,

Do you have any problems with other fonts? Any spaces that appear when they shouldn't?

-Adrian

Hi Adrian,

I've tested some other fonts and they all worked fine. It seems the issue is only happening with Century Gothic.

Aboud

Hey there,

I had exactly the same issue a while back. Out of interest is your course set to fill browser window? I found that SL sometimes fails to accurately scale up certain fonts.

Hi Harri,

I had a look at the browser settings, they're set to resize browser to optimal size and lock player at optimal size.

How did you get around the issue?

Thanks!

Hi,

Unfortunately I had to use a different font, I seem to remember Arial working quite well. 

You could always try submitting a support case to see if the tech guys can suggest anything.

Hi Harri,

Thanks for the suggestion, I'll give that a go!

Hi everyone,

I am also experiencing this problem with Century Gothic.

The gap between the ' v ' and the other letters only appears once published / in preview mode.

I have done several presentations in this font and was hoping to avoid going back through them and changing the font throughout.

I don't suppose anyone has found a solution since the last post? I have also submitted a support case.

Thanks,

Emma

Hi Emma and welcome to E-Learning Heroes!

I checked on your case submission and it appears that this issue is one that our QA Team is working on and your case has been added to the list of affected customers as well as for follow up for updates. Thank you.

Thought I'd add my voice to this thread. I have also had kerning issues with Century Gothic and now avoid using it in projects.

I encountered this Century Gothic "v" issue quite a while ago with SL2, so I had to ban it in the guidelines and specs I created for my teams.

Hi Robert,

Our team is aware of some issues with font kerning, and Century gothic seems to be a big culprit for that behavior. We'll continue to investigate fixes for it, but at this time I don't have any other information to share. 

That's fine, Ashley. There are so many other great sans-serif, geometric typefaces, that I don't really consider it an issue at all.

Awesome Robert - glad you've found another font that works. Although I do love the century gothic myself... :) 

I am having the same issue.  I am willing to change font but want to know how to do it in "one-go"

Hi Raine!

Thanks for chiming in here! I want to help you avoid having to make any changes if possible, but first I'd like to get some more details from you.

• What version of Storyline are you using?
• Are you seeing this problem in Storyline preview, or after publishing?
• If you have published the file, where did you host the published output?
• What web browsers were you using for testing?

I am having this same issue.  Was there any fix or this or did the font need to be changed?  I just loaded a module into our production system and tested it.  The font is all distorted with spaces between the letters.  Anything to fix this without having to change the font and reformat?

Hi Stefanie,

We implemented a new text rendering system in Storyline 3 and Storyline 360 to help with the spacing between letters (known as font kerning) and you can read more about that here.

Let me know if that helps or if you're still running into issues with the fonts displaying as expected. If you're seeing the wrong font or missing letters, it could be due to Storyline's use of WOFF fonts.