Issues with corrupt file also
Sep 08, 2015
By
Rita Rogers
I have lost access to a file that I've been working on for over a month. I have a partial backup file but not the full version of the project. I get a message that the file is corrupt or may have been created in a different version, but the entire project has been in Storyline 2. I tried the methods mentioned in an earlier discussion (import file into a new Storyline), but I get the same "corrupt file" message.
I didn't reinstall because Storyline works with some other files, just not with this one file.
Any updates or other suggestions?
3 Replies
Hi Rita,
I'm really sorry to hear about your project file, and it sounds like that version may be corrupt beyond recovery. There may still be a working version of your project in your temp files. Here's how to check:
Thank you! I was able to locate a .tmp file and restored it successfully!
Happy to hear that Rita, and since file corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting).
This discussion is closed. You can start a new discussion or contact Articulate Support.