Issues with Google Chrome

Hi everybody

I published an e-learning for the Web, HTML extension, using Storyline.

It runs perfectly in Firefox and Internet Explorer, but when I run it using Google Chrome it doesn´t work.

I downloaded and ran the Articulate Chrome Updater, however it didn´t solve the problem.

I will appreciate any suggestions about what´s happening?

22 Replies
Alyssa Gomez

Hi Julieta! Sorry to hear you're having trouble in Chrome. 

This problem does sound familiar. Are you using Storyline 3 and viewing the published output locally?

If so, you probably noticed that the local playback isn't working correctly since the latest Chrome update. This is a bug in Storyline 3.

The good news is, our team is working on a fix in Storyline 3 (we already rolled one out to Storyline 360). I'll let you know here as soon as that fix is ready! 

Julieta Garcia

Hi Alyssa! Thanks for your response.

Actually I used Storyline 360 to export the course. A month ago, the e-learning was distributed by our intranet, because we don´t have a LMS. In fact, the default browser is internet explorer, but last week a user reported the Chrome issue.

After writing this post, I installed the latest  Articulate 360 updates and exported the course again. I ran it locally in my computer and this new version of the course worked on Chrome.

Lisa Schweitzer

I am wondering when this fix will be applied to Storyline 3. Please let me know as we only have the ability to use SL3 at this time as upgrading is not an option for our team. We are having to inform our companies employees that they need to use Internet Explorer and many are avid Chrome users plus we have ones that are on MACs and they do not have IE. Any information on this would be greatly appreciated.

Alyssa Gomez

Hi Lisa and Paul! I appreciate you reaching out. 

Are you trying to view a published output file from your local computer? In other words, are you viewing a file that is not hosted on a web server or a LMS?

We recently released a fix for this issue in Storyline 3, so now you should be able to view the published output locally in Chrome. 

Simply download and install the latest update, then republish your file. Let me know how it goes! 

Paul Escobar

Alyssa Gomez,
We develop locally and publish locally first for testing. Then we publish to web so that the testers located in different states can view and make comments on the draft version. Once this process is all complete we publish to a network site and the end user's view from that location. We have not had any issues and are familiar with developing on our local C drive. All was well till trying to test in Chrome locally or through network. Our Chrome is the latest version and so is the Storyline 3. We had just updated. Our employees are in different states and countries. They must be able to take the modules.

Storyline 3
[cid:image003.jpg@01D3EC3F.ADEC84D0]

Google Chrome:

[cid:image007.jpg@01D3EC3F.ADEC84D0]

Please give us direction in what to do next.

* Uninstall - reinstall
* download the version again

Thanks, Paul

Paul Charles Escobar
Help Desk eLearning Specialist
T 800-554-6386
MyIT - Customer Portal

[AIZ00752-17 Infrastructure Cloud Services-email banner (002)]

**********************************************************************
This e-mail message and all attachments transmitted with it may contain legally privileged and/or confidential information intended solely for the use of the addressee(s). If the reader of this message is not the intended recipient, you are hereby notified that any reading, dissemination, distribution, copying, forwarding or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately and delete this message and all copies and backups thereof. Thank you.

Alyssa Gomez

Thank you, Paul.

What happens when you view the published content locally and on a web server in Chrome? Does the content play at all? Does the first slide seem stuck?

It looks like you meant to share a couple of screenshots, but they didn't come through. You can reattach those by clicking here and using the Add Attachment button.

Crystal Horn

Hi Paul, and thanks for the attachments.  It looks like you're using Chrome v64.  We have an issue documented for Chrome v66 when launched locally, so I'm not certain what's happening in your Chrome environment.

I'd like to have a closer look. 

  • What exactly happens when your course doesn't play?  Does it load anything at all?  Do you just have a spinning circle?
  • Do you have audio or video on the first slide?
  • Can you share your .story file with us for testing?

In the meantime, I understand it's really important to be able to send your stakeholders around the world your content for testing and feedback.  I'd like to give you a temporary workaround so that you can continue to move forward.  Have you used our Tempshare site before (listed in the linked article)?  You can use it to temporarily host web output.  The links expire after 10 days, and you can share them with anyone you'd like.  They are anonymous and not indexed, so only people with the link can view your content.

Let me know if that's a solution that works for now, and we'll dig deeper on what's happening with your course in Chrome.

One note - when you reply via email, it includes your contact information and posts to the forum discussion.  You're welcome to edit it out if you wish!

Paul Escobar

Crystal Horn

Yesterday I uninstalled and reinstalled S3. The reason I did this is that Firefox stopped working and Chrome started.

Here is what was happening in Chrome:

* What exactly happens when your course doesn't play? Does it load anything at all? Do you just have a spinning circle? Started playing but when going from scene to scene it froze on 2 scenes only. The rest played fine.
* Do you have audio or video on the first slide? First scene would not play sound. You could hear the clicking of the mouse but no talking.
* Can you share your .story file with us for testing? Not sure if you still need as it seems to be working after uninstall and reinstall but I can do that. The failures were intermittent. If you would still like me to share let me know and provide instructions on what file you need and how to deliver.
Thanks Paul

Paul Charles Escobar
Help Desk eLearning Specialist
T 800-554-6386
MyIT - Customer Portal

[AIZ00752-17 Infrastructure Cloud Services-email banner (002)]

**********************************************************************
This e-mail message and all attachments transmitted with it may contain legally privileged and/or confidential information intended solely for the use of the addressee(s). If the reader of this message is not the intended recipient, you are hereby notified that any reading, dissemination, distribution, copying, forwarding or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately and delete this message and all copies and backups thereof. Thank you.

Cheryl Powers

where do we share our files?  I have courses that I worked with Abel to download previous versio of storyline only to be able to get the courses to work in SuccessFactors LMS.  however, a month later and those same courses that were tested then, today do not work in chrome, and did not work in the scorm cloud today in chrome.  They do work in internet explorer and iOS iphone. 

Paul Escobar

We are on Chrome 64.0.3282.119 and have issues out of Storyline 3 when publishing article. Does not matter if on C drive or on web or LMS. The Exit / Exit Course button will not work.

Please assist.

Paul Charles Escobar
Help Desk eLearning Specialist
T 800-554-6386
MyIT - Customer Portal

[AIZ00752-17 Infrastructure Cloud Services-email banner (002)]

**********************************************************************
This e-mail message and all attachments transmitted with it may contain legally privileged and/or confidential information intended solely for the use of the addressee(s). If the reader of this message is not the intended recipient, you are hereby notified that any reading, dissemination, distribution, copying, forwarding or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately and delete this message and all copies and backups thereof. Thank you.

Paul Escobar

Alyssa,
The module is too big to send over our email. Is there a way I can get it to you? We have more than one that has the same issue with the Exit Button.

Thanks,

Paul Charles Escobar
Help Desk eLearning Specialist
T 800-554-6386
MyIT - Customer Portal

[AIZ00752-17 Infrastructure Cloud Services-email banner (002)]

**********************************************************************
This e-mail message and all attachments transmitted with it may contain legally privileged and/or confidential information intended solely for the use of the addressee(s). If the reader of this message is not the intended recipient, you are hereby notified that any reading, dissemination, distribution, copying, forwarding or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately and delete this message and all copies and backups thereof. Thank you.

Paul Escobar

Alyssa,
This link brings up a widespread support page for Articulate products. It list products but does not take me to a particular case.

Thank,

Paul Charles Escobar
Help Desk eLearning Specialist
T 800-554-6386
MyIT - Customer Portal

[AIZ00752-17 Infrastructure Cloud Services-email banner (002)]

**********************************************************************
This e-mail message and all attachments transmitted with it may contain legally privileged and/or confidential information intended solely for the use of the addressee(s). If the reader of this message is not the intended recipient, you are hereby notified that any reading, dissemination, distribution, copying, forwarding or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately and delete this message and all copies and backups thereof. Thank you.