Issues with playing from an LMS, via Chrome

Hi all - I'm having an issue currently where my completed storyline file has been published and uploaded to an LMS, but having issues playing with Chrome.

When launching the file plays, but only with a white screen.  I can click on where I know buttons are, and hear audio, but just can't see anything.  When using IE or Firefox, there's no issue.  

In some googling it sounds like this may be a flash issue, but I'm trying to figure out 1) how to fix, and 2) if this is affecting anyone that uses the most up to date version of chrome.

Thanks for any help

22 Replies
Alyssa Gomez

Hi there Daniel, thanks for reaching out! Two things come to mind here:

  1. Be sure Adobe Flash player is up to date and turned on in Chrome. Here's how. 
  2. Give the zipped output a test in SCORM Cloud. That'll determine whether the issue is related to your LMS or Chrome itself.

Let me know how it goes; I'll be standing by!

Daniel Wightman

Hi Alyssa - Thanks for the response.  It appears to be a Chrome/flash issue, as I went into the settings and allowed all sites to run flash, and that did the trick. 

Any suggestions on how bypass something like this? Would hate to have to write out instructions to end users on how to allow flash, or tell them to use IE/Firefox

Carlos Suso

Hi, I am having these issues as well. Many of our LMS users are experiencing this problem. Courses that were exported with the html5 option seem to get stuck and get blank page and only audio. 

If I allow chrome to run flash it works but I don't want to send a message to 1000 users how they should configure their browse settings. Is there any other option for this? As I said the courses are published with html5 option. 

Thanks

Carlos

Carlos Suso

Hi Alyssa,

sorry for my too late respond

We use Storyline 2. It seems that only happen in Chrome.I have experienced the problem as well what it didn't happen before..My chrome version is Version 62.0.3202.94 (Official Build) (64-bit).

And it is happening more and more..users get a blank screen and only audio is displaying, no images neither text. The Chrome settings are Flash plugin (ask) and to be able to play the courses we have to authorize Flash to run. We have a bunch of courses in our LMS and all are export with the html5 option.

 

Any help?

Thanks

Carlos

Hazel Cressler

Alyssa, is there an update to Carlos's issue?  I'm having the same problem with one of our courses.  We are also publishing as HTML5 and the course runs fine on the LMS with IE but not with Chrome Version 62.0.3202.94.  Our corporate policies prevent us from turning on flash in Chrome.  Thanks!

Leslie McKerchie

Hi Silvia,

Sorry to hear that you've run into an issue as well. 

I took a look at the cases for Hazel and Carlos to see if I had a solution to share with you here, but it seems that we were unable to replicate both issues. 

So, let's dive in to help you out as well.

Are you able to replicate the issue if you upload your content to SCORM Cloud or is the issue limited to your LMS?

If you are able to replicate, we would want to take a look at your .story file as well which you could share here in the forums or here privately.

Ashley Terwilliger

 Thanks Silvia, I see that error too in SCORM Cloud at times if those users emails have been previously archived in SCORM Cloud. Could that match your scenario, or if this the first time you're users would have accessed anything in SCORM Cloud?

Typically the team as Rustici can help resolve it. Since 3 out of 4 of your colleagues launched it, it sounds like it's working in SCORM Cloud and you may want to also reach out to your LMS admin for next steps.