PowerPoint is closed during import. I'm importing from a local drive, vs network/usb. I'll check the titles of this set of ppts and try a file from last week. Thanks for the ideas. I'll report back.
PPT and Story files are in a single folder (eight letter length name) in the root of D:
name of both story and pptx are under 20 characters using only letters numbers and spaces.
When attempting the import for several minutes, PowerPoint opens with the ppt file in recovery mode, then articulate will show the error listed above within another minute or two.
It lists PowerPoint 2010-2016 as supported. I'm using O365 with the current updates. This hasn't been an issue until now. PowerPoint seems to operate normally, I have no issues opening, editing or presenting the same files I'm trying to import.
I checked event viewer, and PowerPoint is certainly crashing during import with this info in the log:
Thanks for the update, Chris. I'd hate for you to have to resort to an inconvenient workaround. If you have time to explore why the import crashes on your creation machine, our support team would be happy to help troubleshoot. You can open a case with us here, and we'll see if we can make the process flow a little better. 😊
10 Replies
Hi Chris,
Are the files you are importing located on your local C: drive (rather than a network drive or a USB drive)?
Is the directory path where the files are located less than 260 characters (e.g., C:\Articulate)?
Are there any special characters, spaces, accents, or symbols in your file names?
For the files that you successfully imported last week, are you able to re-import those now, or do those throw the same error as well?
To add to Steve's suggestions...
Is the file open in PPT?
PowerPoint is closed during import. I'm importing from a local drive, vs network/usb. I'll check the titles of this set of ppts and try a file from last week. Thanks for the ideas. I'll report back.
Some more information:
Try moving both to your C: drive
I have also tried all the items from this url: https://articulate.com/support/article/Storyline-3-Failed-to-Import-PowerPoint-Presentation
It lists PowerPoint 2010-2016 as supported. I'm using O365 with the current updates. This hasn't been an issue until now. PowerPoint seems to operate normally, I have no issues opening, editing or presenting the same files I'm trying to import.
I checked event viewer, and PowerPoint is certainly crashing during import with this info in the log:
Tried, and same results.
Have you tried searching the web for PPT Exception code: 0xc0000005 that is listed in the log?
It could be a corrupt slide in your PPT or an image / text box on a slide that might be crashing it?
Have you tried deselecting all the slides and just importing a few slides at a time - sorry just putting stuff out there that I would try
I've resorted to doing the import on another machine, and then opening on my content creation machine.
Thanks for the update, Chris. I'd hate for you to have to resort to an inconvenient workaround. If you have time to explore why the import crashes on your creation machine, our support team would be happy to help troubleshoot. You can open a case with us here, and we'll see if we can make the process flow a little better. 😊
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