Issues with previous/next and video in Articulate Storyline

I have created an exercise in Storyline and I am able to make use of all navigational tools and video on my iphone using Safari version 7.06.  However, my client, who is using Safari 7.02, says she cannot use the previous buttons on some slides and the next button on others, and that the video doesn't play.  I find it hard to believe that it's a version incompatibility issue--if that were the case, I wouldn't have been able to design for any clients who used a previous version of Safari.  Any suggestions on what else I can do or suggest?

3 Replies
Ashley Terwilliger-Pollard

Hi Katie,

Is she viewing the published version locally or within the intended publish environment? You'll want to view within the published environment as testing it locally could cause issues with security and browser restrictions.   

Can you check if she's able to try in another supported browser as listed here?