Issues with Screen Recordings
Aug 11, 2019
By
Susan C
I've used the screen recording very (very, very) successfully in the past, but right now I'm having difficulty.
- Storyline file with a screen capture suddenly becomes "corrupt." Once this happens I can't open it or earlier versions. I've seen 2 messages: one the file is corrupt, and, two, the file is using other resources (it is not, nothing else is opened).
- A screen recording inserted in a file using View Mode step-by-step slides is not coming into the timeline, although it appears in the Screen recording list. If you insert it as a straight video to check, it doesn't come in although it shows in the list of the screen recordings.
I began closing and opening Storyline, then did restarts, then uninstalled and re-installed Storyline. I've also run a virus check, no issues. I'm using Windows 10, V 1903.
Thank you!
1 Reply
Hi Susan,
I see that you were able to reach out to our support team as well and Lea is currently assisting you.
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