When I import a custom player (file attached), the story_html5.html file does not play. The custom player file is exported from another (fully operational) project. Any ideas?
Appears to have something/everything to do with the Notes/Transcript link. If I remove that, everything seems to work. But then there's no Transcript. Any ideas?
That's really strange, Kyle. Here's what I'm seeing:
First it kicks this warning (shouldn't matter and I don't think that it does). This is likely a common error in some configurations. The provided value '0' is not a valid enum value of interface OscillatorType.
What's even more strange... it shouldn't be attempting to load that resource at all. There is a 5twe0sj69OK.js file in the mobile/slides directory and a 5twe0sj69OK.swf in the story_content/slides directory.
I don't see how the notes/transcript link could be affecting this. It's all very strange. I'm sure this is an interesting problem for the QA / Support / Engineering folks. They tend to love consistently reproducible problems:) I'd definitely submit this thread as a support ticket.
Bah! Those are the ones that suck! It could have been an odd character in the notes field. If you copy into something like text wrangler or notepad++ from the one that doesn't work and a square appears - that could be the culprit.
I just saw the identical issue a few days ago. Threw me for a loop and I completely missed the connection to what you're seeing here. Sorry:(
9 Replies
Here's the story file
This post was removed by the author
I've done some further investigation. Here's a link to a version of the project that works fine:
https://drive.google.com/open?id=0B6HLNAhG_t3PdXlsSXZpdWZkOUE
When I publish it, everything works fine.
When I import a custom player (file attached), the story_html5.html file does not play. The custom player file is exported from another (fully operational) project. Any ideas?
-Kyle
Appears to have something/everything to do with the Notes/Transcript link. If I remove that, everything seems to work. But then there's no Transcript. Any ideas?
-Kyle
That's really strange, Kyle. Here's what I'm seeing:
First it kicks this warning (shouldn't matter and I don't think that it does). This is likely a common error in some configurations.
The provided value '0' is not a valid enum value of interface OscillatorType.
When it tries to load this slide, it fails. Going direct to the link, it looks like the slide isn't there.
https://www.execulink.com/~brenkie/CEDP/OBE/story_content/slides/5twe0sj69OK.xml
What's even more strange... it shouldn't be attempting to load that resource at all. There is a 5twe0sj69OK.js file in the mobile/slides directory and a 5twe0sj69OK.swf in the story_content/slides directory.
I don't see how the notes/transcript link could be affecting this. It's all very strange. I'm sure this is an interesting problem for the QA / Support / Engineering folks. They tend to love consistently reproducible problems:) I'd definitely submit this thread as a support ticket.
Isolated the problematic scene and then the problematic slide (2.11, I
think). Rebuilt the slide. Published, and IT WORKED.
Then realized I forgot to paste in the slide notes. Published and IT DIDN'T
WORK AGAIN.
Wracking my brain. Thought it might be a length or formatting issue (which
seemed ridiculous).
Ended up having to re-type (!?) the notes, and it works.
I'm definitely taking today off.
-Kyle
Hey Kyle -
Bah! Those are the ones that suck! It could have been an odd character in the notes field. If you copy into something like text wrangler or notepad++ from the one that doesn't work and a square appears - that could be the culprit.
I just saw the identical issue a few days ago. Threw me for a loop and I completely missed the connection to what you're seeing here. Sorry:(
In my case, it worked right up until one particular slide. But wouldn't continue.
Ah! Yep. There it is. Breaks the player in HTML5.
Hi Kyle! Looks like Steve is assisting you here :) Community in action.
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