Issues with Web Objects and Videos

Hi Jennifer! 

Could you test the content in SCORM Cloud to see if the issue still happens there? This will help identify if the issue is within your course or within your LMS. If it functions as you would expect in SCORM Cloud, then you would need to look to your LMS.

I also wanted to point you to this thread, as many of the Cornerstone users are there and may be of assistance as well.

Hello Jennifer,

Please make sure you are using the latest update for Storyline.

Are either of these conditions set in your file?

• The previous button is disabled for the web object slide.
• The sidebar is positioned on the right side of the player.

If so, this is a known issue and you can enable the previous button for the web object slide or move the sidebar to the left side of the player.

If this does not help, please let us know.

Thanks, Emily. I do have the latest update and none of the other conditions exist in my file. So, that is not the issue.

Hi Jennifer! Did you test this content in SCORM Cloud as shared above?

Hi all,

I'm having same problem....web object is an adobe page on the internet, in storyline2 if you click "preview" it shows up just fine....publish LMS, zip and upload to either Cornerstone or SCORM cloud and it appears as a blank white page... none of the conditions listed above apply.  I have attached the storyline template for help.

Any help is appreciated. Thanks---Jeff

Hi Jeffrey! I do not have an issue viewing your course when testing in SCORM Cloud.

Here is my published output:

http://cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=420000de-17a2-471a-8bf5-7965601bb8b4

Here is a screenshot:

Do you have an issue when you access my course?

Thanks Leslie,

When I went into your SCORM cloud it works fine...the exact same file does NOT work in my SCORM cloud nor in Cornerstone.  Surface Pro II, fully updated, Windows 8.1 Pro, nothing locked down or restricted.  Any ideas?  Thanks---Jeff

Hi Jeffrey! We advise testing in SCORM Cloud so that we can determine if the issue lies within the actual course or in the LMS. The fact that it works in SCORM Cloud indicates that the issue may lie within your LMS.

I'm not sure what you mean by it did not work in your SCORM Cloud though? Do you have a link that I could take a look at?

https://cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=51c72501-e20a-4350-bc14-948d7aadb5b5

Thanks Jeffrey! Are you utilizing the latest update in your software?

My zip file is attached if needed in the meantime.

Hi Leslie,

Yes, I am fully updated, checked the version and it's correct---Jeff

Hitting a wall here Jeff. I did nothing with your file other than publish. No changes. Hard to diagnose without being able to reproduce the issue. Were you able to re-publish to see if it helped or does the zip file that I shared work for your upon upload?