After my satisfied experiences with Storyline 1, I am in the process of evaluating Storyline 2 (update 5) and facing 2 issues.
1. All my original SL1 slides having a white background were automatically changed to a brown fabric texture background during the auto-conversion for SL2.
2. The seekbar with its play and replay buttons are not behaving as it should in my layered slides i.e. when i am on another layer and i press replay, the base layer plays but the white seekbar freezes or disappears and displays the play button instead of the pause button. This happens in both preview and published.
Note: The story files I am using are direct conversions of my original SL1 created by SL2. I did not face any seekbar issues with SL1.
Hi, Philip -- Sorry to hear of the issues you are experiencing. Would you happen to have a .story file you could share, or even a pared-down sample that illustrates the behavior you are seeing? We would be happy to take a closer look for you.
Hi Christie - Thanks for the reply. Where can I send the pared-down .story files to?
For a quick look, I have prepared the pared-down samples at the following urls. The layered slides are accessible thru menu... item 20 and 22. Note the 2 issues I raised earlier, the back ground change and irregular behavior of seekbar in Storyline 2 (layered slides).
Hi, Philip -- Thank you for providing the links to illustrate the issues you are experiencing, and if you would like us to explore your files, you have a few options:
You are welcome to use the ADD ATTACHMENT button in the bottom left corner of the reply box in the thread, and you will be able to browse for the file from there. Please also note that if you reply via email, your attachment will not appear here in the thread.
Your other option, should privacy be a concern, would be to use this form to share your files confidentially, and we will get back to you with our findings as soon as possible.
Hi, Philip - Thank you for the update and I saw that your ticket (00614404) is in with our Support Engineers for testing. You should be hearing from someone shortly. :)
7 Replies
Hi, Philip -- Sorry to hear of the issues you are experiencing. Would you happen to have a .story file you could share, or even a pared-down sample that illustrates the behavior you are seeing? We would be happy to take a closer look for you.
Hi Christie - Thanks for the reply. Where can I send the pared-down .story files to?
For a quick look, I have prepared the pared-down samples at the following urls. The layered slides are accessible thru menu... item 20 and 22. Note the 2 issues I raised earlier, the back ground change and irregular behavior of seekbar in Storyline 2 (layered slides).
Storyline 1 - http://tagavtutor.com/sl1/
Storyline 2 - http://tagavtutor.com/sl2/
Hi, Philip -- Thank you for providing the links to illustrate the issues you are experiencing, and if you would like us to explore your files, you have a few options:
You are welcome to use the ADD ATTACHMENT button in the bottom left corner of the reply box in the thread, and you will be able to browse for the file from there. Please also note that if you reply via email, your attachment will not appear here in the thread.
Your other option, should privacy be a concern, would be to use this form to share your files confidentially, and we will get back to you with our findings as soon as possible.
Thanks Christie.
I have send the files using the supplied form.
Hi, Philip - Thank you for the update and I saw that your ticket (00614404) is in with our Support Engineers for testing. You should be hearing from someone shortly. :)
How do I confirm if this issue was solved with the latest update? Thanks.
Hi Philip!
You can read details on updates here, but I'm not seeing where the issue attaches to your support case has been closed yet.
This discussion is closed. You can start a new discussion or contact Articulate Support.