Japanese text not rendering correctly in CrossKnowledge LMS


We have created storyline which has Japanese text, imported that in rise and exported it in SCORM file using settings as follows,

Export Type: LMS, LMS: SCORM 2004, Edition: 2nd edition.

When we upload SCORM on CrossKnowledge LMS the japanese text doesnt render well.

It works well in chrome but not in IE 11. When I open course from SCORM package (scormcontent/index.html) directly in IE that also works well but not from CrossKnowledge. Please see attached screenshot

7 Replies
Katie Riggio

Hi there, Bhagvan.

Thank you for those screenshots. It's super helpful to see, and I'm sorry that's happening! 

Do you have Modern Text enabled? Also, would you be willing to share the project file with us for a closer look? You can share it publicly here, or send it privately by uploading it here. We'll test it in another LMS environment like SCORM Cloud, and delete it after!

Bhagvan Chougule

The issue is still not resolved even after making changes suggested (set font to Arial Unicode MS).

SCORM is uploaded on CrossKnowledge LMS and it still gives same issue in IE11, Japanese. If I open scormcontent/index.html directly in IE11 it works fine.

I have attached screen shot for the same. Please let me know if you need additional information.

Could you please help resolve this.