Since switching from Articulate Studio '09 to Storyline, some of our users (a small percentage) are having trouble getting courses to load properly or complete. This is apparently a Java issue. According to this post, Articulate products don't use Java:
However, it's a pretty big coincidence that this started happening only after we switched to Storyline. Our LMS is SumTotal. In the past, we only had this issue with courses we'd purchased from some of our vendors that were created in other eLearning software (Captivate, Lectora, etc). It's becoming a really big issue, and SumTotal claims it is the course, not the LMS, that's causing the problem.
Is there something we're missing here? Could there be a setting that I'm using incorrectly or something else that could potentially fix the Java problem (like using HTML 5 vs. not)?
Last but not least, is there a version of Java that would likely work best with our courses? Thanks in advance!