Java Versions?

Since switching from Articulate Studio '09 to Storyline, some of our users (a small percentage) are having trouble getting courses to load properly or complete. This is apparently a Java issue. According to this post, Articulate products don't use Java:

http://www.articulate.com/support/kb_article.php?product=st1&id=lss6omwbggj1

However, it's a pretty big coincidence that this started happening only after we switched to Storyline. Our LMS is SumTotal. In the past, we only had this issue with courses we'd purchased from some of our vendors that were created in other eLearning software (Captivate, Lectora, etc). It's becoming a really big issue, and SumTotal claims it is the course, not the LMS, that's causing the problem.

Is there something we're missing here? Could there be a setting that I'm using incorrectly or something else that could potentially fix the Java problem (like using HTML 5 vs. not)?

Last but not least, is there a version of Java that would likely work best with our courses? Thanks in advance!

2 Replies
Christine Hendrickson

Hi Sarah,

First, you might want to try to narrow things down to see what the issue is. For example, the users that are experiencing issues completing or loading the courses, do they view the course in a similar way? Are they all using the same browsers? If so, it may be an issue with the browser compatibility. This sounds like it may be the case, especially if the issue doesn't exist for all users. If not, it may require further investigation.

Now, if you do narrow it down to a browser, or at least find out what browsers the users are running, you can try testing this and see if it is an issue with the course, or if it's an issue with the LMS. Have you tried testing your course in SCORM Cloud? If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. The articles here and here may also help clear up common LMS issues.

If you do contact support and submit a case, please share the details with me (you're welcome to do so here, or in a private message). I'll follow the case progress and update this thread with any additional information or solutions.

Thanks very much, Sarah!

Christine