JAWS (18) confusing users when selecting answers to quiz questions.

JAWS tells users to "use the arrow keys to select", when arrow keys do not work for selection in an Articulate SL course. Though unconventional for a screen-reader user (SRU), navigating and selecting an answer to a quiz question in SL must be done using the tab and spacebar or enter keys. For many users this can be overwhelming and deems the quiz inaccessible. To further the SRUs frustration, when they continue and hit submit without making a selection the following dialog that should tell them they must make a selection does nothing in the modern player. Please see the attached demo video I quickly created that shows what the issue is, and how, for now, to help mitigate the problem so SRUs can continue without asking a sighted user for help. (Note: All audio in the video is the JAWS reader.)



2 Replies
Ren Gomez

Hi David,

Thanks for continuing to share the crucial need for creating accessible content for all learners. While more work remains, we're at a point where we're confident the work done so far delivers meaningful real-world improvements for learners with accessibility needs. I've included links below where you can find all the details on what this means for Storyline 360 Update 36:

You'll also find our general FAQ on accessibility in Articulate 360 tools here.

This release makes it significantly easier for those users to perceive, operate, and understand content published with Storyline, while opening up more choices of browser, assistive technology, and devices for the first time. Learners will benefit from the vast majority of these improvements, even when the course author is not designing their course for accessibility. 

If you have any questions or concerns, let us know here or reach out to our Support team. We know there is more to do, so we'll continue to keep you posted about future releases.