JAWS does not read items in the set tab order
May 04, 2020
Hi all, I have an open ticket with support, but wanted to try and get some input from others.
I am using the version of Storyline from January. I have a course that worked fine up until March. It languished for 6 weeks while I waited for our 508 testing team to get to it. That team found that JAWS does not read items in order. For example, if I have 5 text boxes on the page, it will read them in some odd order that does not seem to correspond to anything. The Tab Order is set correctly.
I sent a sample of the course to support, and they updated it to the latest version of Storyline to see if that would fix the problem. With that updated version, JAWS does not read anything on the page.
In both versions, JAWS will read the slide name (which should be "invisible" to the end user) and slide regions multiple times. For example:
"Slide colon course objectives. Slide colon course objectives main region. Slide colon course objectives."
And then with the upgraded version of the course it just sits there and reads nothing. With the January version of Storyline it will read all that, and then read the items on the screen in no particular order, but will read it multiple times.
Has anyone else experienced such a thing? I have now found that all my courses act this way, and updating Storyline will not resolve the issue.