JAWS reading the Default Player buttons twice
Aug 01, 2018
Hello there,
Need help on JAWS thing which we are using to make course section 508 compliant.
We are using a default player. When we test the course for JAWS, the Player navigation buttons (Menu, Notes, Exit etc.) are getting read twice.
It should be reading the button text and alt text which is why it is getting read twice. We tried to search an option to remove the Alt text for player buttons, however can not see the option.
Please can someone suggest how to deal with this. Either with solution for the issue or to remove the alt text of default player buttons.
Thanks in advance.
12 Replies
Hi Nilesh!
Thanks for bringing this up. Our team is seeing the same thing, and we're investigating the problem. If I get any updated information on this, I'll pass it on to you!
Thanks Alyssa, will look forward to hear on this.
Hi Alyssa, Any update on this?
Hi Nilesh,
Nothing new yet, but thanks for checking in! I've tagged this discussion to be updated as soon as we get an update. You'll be notified immediately since you're subscribed!
Is there any update to this as we are having the same problem.
Is there any update to this as we are having the same problem.
Hey Kathy,
Thanks for reaching out and letting us know that you are running into the same issue.
This is still open with our team and as Alyssa mentioned above, we do have this conversation flagged so that we can pop in and update you here.
I wanted to share some information on how we define bugs and how we tackle them when they occur.
Please add my voice to the chorus of those wanting this fixed. Sounds like Articulate prioritizes bugs based on how many people complain and how often so... fix please. It's been six months since it was identified.
Really sorry you're running into this, Fiona. We do carefully watch how many customers a bug affects and how seriously those customers are impacted, so I appreciate you letting us know how this bug is impacting your projects. We'll keep you posted on our progress here.
Team,
I am facing the same issue with the Web objects integrated in the Storyline package, buttons are getting read twice.
Firstly it reads the name of that particular element after that it reads the name along with the action perform on that element like button.
I am using IE 11 for testing and Jaws reader 2019.
Please Help.
Hello Malkeet,
Thanks for reaching out and sharing what you are running into with your course.
This sounds a bit different than what was shared above.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hello everyone!
I'm happy to report that our newest update, Update 36 (Build 3.36.21213.0), for Storyline 360 included a fix for the way JAWS reads the Notes section. In this update, it will no longer read the Notes Tab as "NotesNotes".
Here's how to update Storyline 360 to Update 36!
This discussion is closed. You can start a new discussion or contact Articulate Support.