Jump to URL redirection working only in Chrome

Hi Boris,

Does the button have more than one trigger associated with it?

For example, are you using triggers like these:

• Jump to URL when the user clicks the button
• Exit course when the user clicks the button

Also, have you had a chance to test it in another environment like SCORM Cloud to see if the same behavior happens there? I'm happy to help you with that testing if you don't mind sharing your file with me!

Hi Alyssa,

I have tested it on cloud.scorm.com but it does not seems to allow to open a link there. I have shared it here

I have two triggers for that button on Success slide: Change state to Normal, and go to URL when user clicks prntscr.com/jl3wdq

Hi Bobby,

Which button is causing the trouble? Is it the 'Print Certificate' button? 

Also, would you mind sharing the original, unpublished Storyline file so I can take a closer look at your triggers?

Thanks!

Hi Alyssa,

Yes, it's the print certificate button.

I have uploaded a sample of the file here.

Again, it's working on Chrome, but not on other browsers.

Let me know if you spot anything.

Thanks in advance.

Hi Bobby!

I clicked the link you shared, and it said that I need permission to access the file.

If you'd like to keep it private, you can always share it with me here. Thanks!

Hi Alyssa,

Sorry about that, I have uploaded it as you suggested.

Thanks, Bobby. I've got your file, and I'm testing it as we speak. I'll reach out via your case when I have more to share!

Hi again, Bobby! 👋

I wanted to follow up in this thread for anyone else who may run into this in the future.

We're seeing an issue in Storyline 360 where the "jump to URL" trigger set to launch on the same window/tab is not working, if the content is published for LMS. 

To get around this, you can switch the setting to "display in new browser window", like this:

As soon as I get new information on this issue, I'll pop back in and update this thread. 

Has this issue been resolved?  

Thanks for checking in, B.!

I don't have an update to share yet, but you're in the right place to stay in the know on any new developments. Here's a glimpse into how we tackle bugs!