Jump to URL Trigger Not Opening

Apr 10, 2014

Good afternoon-

I have added a trigger to a word on the final slide to jump to a SurveyMonkey survey that our pilot users will complete. When I check the link on the trigger, it opens. When I publish, .zip and open the story.html file, it does not open. The hand appears showing that it is clickable, but no browser is launched. Please let me know what I can do to make this functional.

Thank you-

Becky

3 Replies
Daniel Sweigert

Becky, If it isn't already, you could move the trigger (that jumps to the survey) to the top of the list of triggers for that slide. Sometimes if a trigger is underneath another trigger that's telling the object or slide to do something else, the trigger won't work. Another possibility is to put the link to the survey on the player itself as a resource, but of course you could call it anything you want.

Rebecca Fleisch Cordeiro

Hi Becky,

The other thing that's always suggested is publishing to where this will reside...and you've indicated that will be in your LMS. Sometimes links don't work locally...sometimes they'll work locally in one browser and not in another.

This support article on Publishing and Sharing Storyline Content provides more details and some suggested places where you can upload and test, but the best thing would be to upload and test on your LMS if you can.

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