Jumpy Audio

Oct 22, 2013

Hi All,

Hope someone can help out with this one.

I've made a few courses recently that have had a lot of audio files in. On my pc (and others in the office) I haven't experienced any issues with audio quality. 

However, when my client has reviewed the course he has noted on several occasions that the audio has been jumpy on first play through (but fine when pressing refresh).  

I have tried reducing audio quality etc but it hasn't resolved the issue.

Any ideas would be much appreciated.

Thank you

5 Replies
Dennis Hall

Hi Harri:

1. The download from your LMs or webserver can be too slow which means you would have to address that with the vendor, or;

2. Your clients computer is not downloading and caching the files locally fast enough, meaning it, or the network connection may be too slow.

Have the client run the story on another computer, or in another network.

Let us know if that helps.

Best Regards,

Dennis Hall

Dennis Hall

Hi Harri:

Unless you want to reduce the bandwidth requirements for your course by reducing the amount of information and audio you are serving, the issue is clearly a resources issue (webserver, network, or computer) for you client. you might also reduce the length (in time) of each slide by breaking them up and having them automatically jump to the next slide.

You could illuminate the webserver by uploading it to SCORM Cloud or the client to test.



Try Articulate Tempshare: http://tempshare.articulate.com/

If it runs OK from there, the issues of client network and computer resources are illuminated and the webserver is identified as the issue. In that case, find a new webserver with greater bandwidth.

else, the issue is clearly client-side.

Hope this helps.

If this resolves your issue, please mark this thread as solved so others can learn from it.

Best Regards,

Dennis Hall

This discussion is closed. You can start a new discussion or contact Articulate Support.