Jumpy Audio

Hi Harri:

1. The download from your LMs or webserver can be too slow which means you would have to address that with the vendor, or;

2. Your clients computer is not downloading and caching the files locally fast enough, meaning it, or the network connection may be too slow.

Have the client run the story on another computer, or in another network.

Let us know if that helps.

Best Regards,

Dennis Hall

Hi Dennis,

Thanks for getting back to me.

I'm not really in a position to ask the client to run it on another computer as they have a dedicated computer suite for their staff to complete the e-learning, Is there anything else I could try to alleviate the issue?

Hi Harri:

Unless you want to reduce the bandwidth requirements for your course by reducing the amount of information and audio you are serving, the issue is clearly a resources issue (webserver, network, or computer) for you client. you might also reduce the length (in time) of each slide by breaking them up and having them automatically jump to the next slide.

You could illuminate the webserver by uploading it to SCORM Cloud or the client to test.

http://www.scorm.com

or;

Try Articulate Tempshare: http://tempshare.articulate.com/

If it runs OK from there, the issues of client network and computer resources are illuminated and the webserver is identified as the issue. In that case, find a new webserver with greater bandwidth.

else, the issue is clearly client-side.

Hope this helps.

If this resolves your issue, please mark this thread as solved so others can learn from it.

Best Regards,

Dennis Hall

Hi Dennis,

The course itself is only 21 MB and the client is based in the UK so I would not expect bandwidth to be much of an issue.

Nevertheless, I will try out your suggestions.

Thank you

Hi Harri! Looks like Dennis was assisting you here, just let us know how those suggestions work for you