In Storyline 360, the key press triggers on layers are not responding as expected when there is more than one layer on the slide.
For example, using the "enter" key press on the base layer it goes to layer 1 as expected. But the "enter" key press trigger on layer 1 does not show layer 2 (nothing happens).
Sorry to hear that you ran into this snag. Would you mind sharing a copy of your project file here or in private through a support case so we can take a look at what's happening?
I did a quick test using the 'Enter' key to open two consecutive layers and it worked for me, so I'd like to see how my test file looks like compared to yours to understand why the key press triggers are not working as expected for you. I've attached a copy of my test file if you're interested in seeing how I tested the 'Enter' key.
4 Replies
Hi Maureen,
Sorry to hear that you ran into this snag. Would you mind sharing a copy of your project file here or in private through a support case so we can take a look at what's happening?
I did a quick test using the 'Enter' key to open two consecutive layers and it worked for me, so I'd like to see how my test file looks like compared to yours to understand why the key press triggers are not working as expected for you. I've attached a copy of my test file if you're interested in seeing how I tested the 'Enter' key.
Joe -
Thanks for your assistance with this issue. Here is a slide where I am experiencing this issue.
Any directions to help find a resolution is greatly appreciated.
Maureen
Hi, Maureen.
Thank you for sharing the .story file!
I was able to get the Enter key to work with multiple layers by making sure the option to Hide other layers is unchecked:
Let me know if this works for you!
Maria -
Thank you. This seems to have resolved the issues.
Maureen