Keyboard issues during "record screen".
Sep 27, 2018
Dear fellow storyline users,
Since a couple of days I have issues with my keyboard while creating a screen recording. If i try to make a letter combination with " problems occur. In German letter combinations like ö, ü, ä are quite common. When typing these letters (first press shift+" and then the letter) I have no issues. BUT when making a screen recording it's impossible to make these letters and they show up as ""o for instance. Has anyone experiencing the same issues. Because I have no clue on how to solve this. But it really prevents me from making my e-learning demos at this time.
I work on a Windows 10 laptop. Language Dutch, Keybord settings are set to American (international) on a QWERTY keyboard.
Suggestions are well appreciated.
Kind regards,
Harold
2 Replies
This post might by the way be related as well:
https://community.articulate.com/discussions/articulate-storyline/quotation-marks-in-storyline
Articulate is looking into this issue at this moment.
KR Harold
Hi there, Harold. Thanks for describing what's happening on your end. I opened a priority support case for you since you have a Teams subscription. One of our engineers will work with you directly as soon as they can! I'll follow along too.
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