Keyboard Shortcuts Buggy?

Hi John,

I personally haven't set up individual short cuts for myself, but wanted to check that you were following the steps outlined here to set them up and reviewed the ones that were already created:

You can also create your own keyboard shortcuts by adding features that you use frequently to the Quick Access Toolbar. To do so, right- click the button for any Storyline feature, and select Add to Quick Access Toolbar.

Then, to launch any of the buttons on the Quick Access Toolbar via a keyboard shortcut, press and hold the ALT key on your keyboard and then press the number key that matches the button you want to launch. For example, the first button on the Quick Access Toolbar is "1", the second button is "2", etc.

Hi Ashley,

Thank you for responding. I've looked though all the tutorials on existing shortcuts and how to add shortcuts to the quick access toolbar. The problem is in actually making shortcuts that are under dropdowns in the ribbon. You can make a shortcut for Align but none of the actual aligning options.

Try to make a quick access shortcut for Align Left in Storyline. No dice.

Try to access Make Same Size under Home>Arrange>Size. The command will stop as soon as you type S for Size. You can get to Make Same Size but you have to use the arrow keys rather than the clearly underlined S in Size.

Using keyboard shortcuts to quickly access the shape fill options sends the command to apply the last used color rather than enabling the dropdown menu.

I guess I may have ranted a bit in the first post but is this how the keyboard commands are supposed to be working?

The other issue is with which control has focus when the Format Shape window opens. Most of the time it's the close button. Other times it's the  fill transparency numeric-up-down control or the Learn more link... for help, etc...

It's not like these things make the software unusable but when trying to automate some tasks via keyboard command scripts it's inconsistent and it seems like that may be a software bug of some sort.

Hi John,

You'll be able to make shortcuts for the buttons themselves, not the drop downs. When you go to click on the drop downs there is not a "right click" option to include it as a part of the Quick Access toolbar. I did a quick screenr showing how I was able to add "Align left" to the Quick Access tool bar and included that here: 

In regards to the Format shape window, when I open it on any object and use the tab key to navigate between the different tabs, I automatically start on the close button, although it's hard to see that as it isn't marked with the dotted box as the other items are. 

Thanks again Ashley for responding. I hate to be a pain but the real problem isn't making shortcuts it's using them. That's why it seems like it's a software issue and not really a how to make a shortcut problem.

I think my align left example might have been a bad one. I know I can use ctrl + L to align text left or hit the button which is very easy. The RSI tasks I was referring to  are aligning objects left, right, middle, center, make same size, grow, shrink, distribute, etc... So the shortcut to align an object left becomes (Alt J A A L) rather than the simple Alt + 4. The shortcut to rotate 90° CW is (Alt H G UpArrow UpArrow RightArrow R) but should be (Alt H G O R) according to the underlined letters in the menu. Or better yet it should be Alt + 5.

90+% of the time the format window button does have focus (blue glow) on the close button. It's that other percentage that is the problem. So the question is... is the close button supposed to have focus 100% of the time? No matter what? Bet the farm on it? =)

Hi John,

You're certainly not being a pain, and I just wanted to make sure I understand the issue clearly. I'm not sure I'd ever bet the farm on anything (my inherent risk averse nature...no gambling here!) but, since these are the keyboard shortcuts outline, those are the ones I'd expect to work as described. 

In regards to the other shortcuts, I'll open up a ticket with our QA team to look into what is happening. I don't have a time frame on when I'll hear about this issue, but I'll update this thread when I do. 

I hope this can get resolved then (if it's really software issue). I created my own buttons so I can make my own Quick Styles, combine align commands with distribute commands, etc.. but when using the keyboard to navigate through menus isn't consistent it kind of fails.

Thanks again Ashley!

I'll certainly keep you posted on what they determine. Thanks again for your patience. 

Something I noticed today that might help with regards to the tab stop position of the format shape window. So it turns out that that 10% of the time the close button didn't have focus was a result of pressing enter or escape after inputting info (like if you type in 4 for the line weight then hit enter, or hit escape to cancel a change). So now 100% of the time you open the format shape window after pressing enter or escape, the focus will not be on the close button. It's also not always on the last thing you clicked.

This can be fixed pretty easily with a few lines of code the forces focus on the close button when the window opens.

Encountered another problem with keyboard shortcuts. Or maybe it's supposed to work like this...

Selecting an object by clicking on it from the timeline does not allow you to use the format painter shortcuts.

ctrl-shift-c

ctrl-shift-v

You have to select in from the main window which can be frustrating and time consuming when you are working with lines.

Hi John,

Thanks for sharing that here. I don't know if it's by design, but I suspect so since other keyboard shortcuts work when within the timeline - such as Ctrl + C. I also checked in on the QA issue we'd previously reported, and don't have additional information to share. 

Hi John, I also have been flummoxed by the inability to use keyboard shortcuts beyond the main functions. It's still true in Storyline2. Can you share how you created your own buttons/combined functions?

Hi Sue,

I'm not sure that John is still subscribed to this thread as it's about a year old - you may want to use the "contact me" feature on his profile to reach out to him directly. The keystrokes that trigger browser actions are still detailed here. 

Hello - I'm underlining John Denner's issue above (with images).  

When you go deep in the menu, the hotkeys no longer work.  Any way to correct this?

Hi Steven!

I'm happy to help! The last post was six years ago, so I'd like to grab more details about what you're experiencing in the latest version of Storyline 360. Here are the keyboard shortcuts in Storyline 360. Are there specific keyboard shortcuts that are causing the snag? 

Please refer to John Denner's email 12/4/13 1:25am for details, but here is an example.

Say I want to change the font color of selected text.

I should be able to execute by typing the following keystrokes in succession:

1. ALT

2. H

3. FC

However, when i type FC, the menu effectively disappears.  This is true for many of the menus.  John Denner has helpful screenshots.

Thanks for the example, Steven.

I was able to follow along and this functionality works for me. Do you have the text selected that you wish to change the color on?

Hey Leslie,

What I would have liked to see - would have been the color palette menu drop down when you chose font color (FC).  Try doing the same procedure on a word document, and you will see what I mean.  

To use another example...alignment.  I can navigate right up to the alignment function, but I cannot choose a particular alignment before the menu closes.  (I probably should have used this example.)

Thanks!

The comparison to Word was exactly what I needed, Steven. I was able to see the difference in the behavior and understand what you are expecting.

I have reported this issue for our team to dig into further.

I wanted to share some information on how we define bugs and how we tackle them when they occur. This conversation will be attached so that we can share any updates with you here.