We have added Korean captions to videos within Storyline360 files. They display ok when we are in the edit captions view. When we publish (to Web) the captions just show as black boxes with a few dots. Attached are two images, one with the captions showing correctly within Storyline360, the other with how they appear once published.
Does anyone know what might be happening here? And how we could fix it?
Hi there, Louise. I did a quick test with the help of Google Translate to get some Korean text into my closed captions.
They displayed correctly for me in Chrome, Internet Explorer and Firefox using the modern player. Can you send along your file so I can see how our setup differs?
1 Reply
Hi there, Louise. I did a quick test with the help of Google Translate to get some Korean text into my closed captions.
They displayed correctly for me in Chrome, Internet Explorer and Firefox using the modern player. Can you send along your file so I can see how our setup differs?
This discussion is closed. You can start a new discussion or contact Articulate Support.