Korean captions not displaying once published

Jul 11, 2018


We have added Korean captions to videos within Storyline360 files.  They display ok when we are in the edit captions view.  When we publish (to Web) the captions just show as black boxes with a few dots.  Attached are two images, one with the captions showing correctly within Storyline360, the other with how they appear once published.

Does anyone know what might be happening here?  And how we could fix it?

Many thanks!

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