Hi there, Ravi. I'm sorry you're seeing some lag time. Can you share your .story file here so we can test and make some recommendations? If you prefer to keep it private, open a case with our support team, and we'll dig in!
Thank you for the suggestion Crystal, I have opened up a case id: 01539746 and attached the story file. I would appreciate if you can follow up with the team and help in expediting the process. Thanks again.
3 Replies
Hi there, Ravi. I'm sorry you're seeing some lag time. Can you share your .story file here so we can test and make some recommendations? If you prefer to keep it private, open a case with our support team, and we'll dig in!
Thank you for the suggestion Crystal, I have opened up a case id: 01539746 and attached the story file. I would appreciate if you can follow up with the team and help in expediting the process. Thanks again.
Thanks for sharing your file with our team Ravi. It looks like Renz is already taking a look :)
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