Lag when published
Apr 03, 2019
Hello,
Since the last update, I'm facing a new issue. It seems that my modules start to lag once published, especially when objects are moving on the slide (Arrow with and entering animation, markers with entering animations). It lags on IE and Chrome as well. It lags on review too.
Does anyone else met this problem? Do you have any insight to avoid these lagging issues?
Have a nice day,
Bérengère LITTY
29 Replies
Hello, Bérengère. Thanks for letting us know what's going on.
I'd love for our team to test your Review 360 link so we can try and recreate the lag on our side.
Would you be willing to share that link with us? You can send it along right here. Thanks in advance!
Hi Alyssa and thank you for the quick answer!
I submitted a case. I cannot share the reviewing link nor the .story file here.
I work and publish locally and copy paste my files on the server on a daily basis.
Have a nice day,
Bérengère LITTY
For anyone facing this issue : Articulate support advised me to recreate a new file and import my project in it before republishing.
It is still lagging a bit on IE but it's now good on Chrome.
Thank you for your help,
Thanks for letting us know you were able to work with support and I appreciate you popping back in to share the solution :)
Well… it's not a solution since it still lags on IE and the support wasn't able to explain this behaviour but it's a bit better. :)
I understand. I see that you are still working with support as well, so I've added this comment as well in case you'd like to dig in a bit further.
I am experiencing the same issue in IE as that is the preferred browser for our LMS. I did the same thing and recreated the file via import with the same result in IE. I am also working with support on this matter.
Hi there, Crystal. Thanks so much for working through this with Michael. You're in the best of hands, and we'll do all we can to get this sorted out.
Hi Crystal,
Good to know I'm not alone. Please, keep me informed if your issue is solved! Good luck.
The temporary fix is to roll my Storyline version back to the March 21st version so that I can publish this course. The lag isn't there in that version. Michael is looking into why and what to do moving forward. I will keep you posted.
Thanks for popping in with the current status, Crystal :)
Experiencing this same issue only recently. I have a slide that has a lot of animation/motion paths that lags horribly when published (review, LMS, online). Any other solutions discovered besides backing up to a march release of SL? (Especially since I have already created courses in the most recent update. I am assuming these wouldn't be compatible with the earlier version.)
Erika- my ticket is still ongoing. This is what the root cause is in the update I received today. "It has been found so far that what cause this lag is a combination of viewing the course in IE, and the course having multiple animations and / or transitions, which is further amplified if the objects applied with the animations are text objects." I am still on a Feb. release.
Hi Erika,
Thanks for reaching out and letting us know that you are running into a similar issue.
As Crystal mentioned, we have narrowed it down to IE as well. Is this where you are seeing the lag as well?
We are still looking into this, so if you have an example, that would be helpful.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hello
We have been experiencing this issue in the office as well our It department have looking into the issue and we have established that it is the Google Chrome version that is creating the lag. I am in version 77 which works fine and no lagging but when my team mate that has just had her Chrome version updated to 78 experiences lagging issue very badly.
Hi there, Maria.
So sorry you're running into that, and I'm glad you reached out to our Engineers. I see you’re already working closely with Christopher to see if we could isolate the cause of the lag.
You're in skilled hands, and I'll follow the case as it progresses!
Hi Katie
I am experiencing the same issue with lagging on a game created within Articulate 360. There are a huge number of triggers on the build file to make the game appear animated with a scrolling background, and interactions when an object intersects with other objects. This game was working fine on older browsers of IE and Chrome but on testing today it is now lagging.
I am using the latest version of Chrome version 78 and IE version 11.805.
Please can somebody take a look at what's going on here. I don't want to share my build file - do I need to create a case?
I have 3 clients about to go live with this project and need to know how to fix it.
Many thanks
Alena
So sorry to hear about the lag, Alena!
We're happy to help you sort this, and have a few key questions to start:
I am using version 3.33.20625.0 - this was the most recent version until this week.
The course is hosted on a web server.
I have uploaded the build file to your link - case number 02028499.
Many thanks
Alena
Thanks for sharing your course with us for a closer look, Alena!
I see that my teammate, Christopher, is closely working with you to sort what may be going on with the lag. You're in skilled hands, and I'll follow the conversation!
Hi,
Do you have any solution for this? I'm expecting same issue with animation lag on Chrome 78 :(
Hi Marek
After a lot of testing Christopher determined this was a possible bug within Articulate and this has now been logged with their software engineers. No update as yet.
Hi Marek,
I'm glad that Alena was able to pop in and share an update with you here.
The issue she's referring to is specific to interactions containing a slider and objects set in motion paths. Is this your current setup as well?
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening if you're running into a different issue. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hi both :)
Thanks for reply. In my case I didn't used slider, but other trigger interactions. I will use your suggestion and upload file for further investigation :)
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