Language glitch when published or during slide preview

Feb 15, 2019

Hello. I'm experiencing a frustrating problem. In the attached image, the background shows what my screen looks like in SL 360. The language is Spanish. Player language is set to Spanish. Default player font is Open Sans. Looks great in my editing screen. When I preview the slide or publish the course, I get what is shown in front - which is clearly not Spanish. Why is it rendering differently than in my edit window? And rendering ignoring the language setting? PLEASE HELP!!!

5 Replies
Crystal Horn

Hi there, Bill.  Thanks for sharing that screenshot!  It looks like those text fields are a part of the slide or master slide layout, rather than the Player.  

We have a current issue with Gotham font not rendering properly in HTML5 output, which is also how the Preview appears.  I'm going to add this discussion to our report so we can update you on any changes!

Another customer mentioned that he had two versions of the font (.otf and .ttf) installed on his machine, and removing one allowed Gotham to be rendered correctly.  Can you check to see if that applies to you as well?

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