HELP! I downloaded the latest Storyline 3 update zip file to my computer and it wiped the ENTIRE storyline 3 application from my computer, and I cant open any of my storyline files now. All I get when I open the update file is that "articulate Storyline has already been installed" with a finish button to click.
I'm so sorry to hear you've run into this after downloading the update file, and we're here to help.
I see you opened a case with us, and my teammate Mick has already jumped in to help troubleshoot by emailing a next step. Let Mick know if those steps worked for you or if you need additional help with this!
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Hello Lauren,
I'm so sorry to hear you've run into this after downloading the update file, and we're here to help.
I see you opened a case with us, and my teammate Mick has already jumped in to help troubleshoot by emailing a next step. Let Mick know if those steps worked for you or if you need additional help with this!