Latest update works fine but crashes on exit... crash: "Articulate Audio"?
Dec 04, 2018
SL 360 is editing, publishing, saving no problem. When I exit:
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: Storyline.exe
Problem Signature 02: 3.22.17236.0
Problem Signature 03: 5be9ae41
Problem Signature 04: Articulate.Audio
Problem Signature 05: 6.22.17236.0
Problem Signature 06: 5be9ae05
Problem Signature 07: 8b7
Problem Signature 08: 12
Problem Signature 09: System.ObjectDisposedException
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
6 Replies
Hi Sam,
To clarify, you're only seeing this error when you exit the Storyline application or close a particular file?
Also, it sounds like the file publishes, saves, and works correctly - does this error cause you to run into any trouble (other than errors being generally concerning)?
Everything is fine. After the save I close SL and get a crash.
I'd love to have our Support Team take a look at those crash logs. If you're able to reach out, they can provide details on how to gather those and share with our team.
I'll try uninstalling, rebooting, then reinstalling before contacting support. This seems to fix many Storyline problems.
Sam
Well, that didn't work.
Sorry, those steps didn't help, Sam! But not to worry - our Support Team is ready to help 24/7!
This discussion is closed. You can start a new discussion or contact Articulate Support.