3 Replies
Megan Yeo

Hi Lauren

Thanks for replying.

Yes, my company recently did an update to my laptop and that might be causing this problem. There wasn't such problem before the update. What could we do to rectify this issue?

Please find the screenshots attached for the errors that shown up.


Lauren Connelly

Hi Megan!

Those screenshots were helpful to look at! Thank you for sharing them!

First, I would check your network endpoints. This support article walks you through which domains need to be allowed.

Second, have you updated your Windows environment recently? For example, upgrading from Windows 7 to Windows 10. If so, this would require an uninstall and reinstall of Articulate 360. Not to worry, this is an easy fix. 

Let me know if you have any questions!