There seems to be issues with the new version of the app. It doesn't display zoomed pages anymore. The page display is very small and only shows a quarter of the page. All my resources that were working well in the previous version of the app, aren't displaying properly now :-(
Sorry to hear about this issue. If you would see about submitting a Support Case, we'll be glad to take a closer look. Be sure to upload any relevant files when doing so.
I'm just following up to see whether you were able to submit a Support Case? When you do, if you could post your Case # here so that I can follow along, I would appreciate it.
Yes I did submit a case #00358044... The support confirmed the issue, but are unable to determine a work around. So at this stage I need to re do resources using a different approach to zoom in on areas of a document.
Has anything been sorted with the zooming feature? I was hoping with the last version of the mobile player app, that the bug fixes would have sorted this issue?
6 Replies
Hi Kate,
Sorry to hear about this issue. If you would see about submitting a Support Case, we'll be glad to take a closer look. Be sure to upload any relevant files when doing so.
Let me know if you have any questions.
Thanks,
Adrian
Hi Kate,
I'm just following up to see whether you were able to submit a Support Case? When you do, if you could post your Case # here so that I can follow along, I would appreciate it.
Thanks,
Adrian
Yes I did submit a case #00358044... The support confirmed the issue, but are unable to determine a work around. So at this stage I need to re do resources using a different approach to zoom in on areas of a document.
Thanks for the update Kate and for sharing with the community.
Has anything been sorted with the zooming feature? I was hoping with the last version of the mobile player app, that the bug fixes would have sorted this issue?
Not at this time Kate, this is still in the hands of our QA Team.
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