Launching SCORM 1.2 Course Triggers "Popup Blocked" Message on iPhones

May 02, 2017

Hi all,

A client of ours is asking if there's a way to stop the following "Popup Blocked" message to appear when they open up our SCORM 1.2 courses on their iPhone.

I got the same results when I tested with SCORM Cloud. I also made sure to test versions of the course published in Storyline 2 and 360. Both versions get the warning message. And I don't have "Launch player in new window (creates launch page)" selected in Player > Other > Browser Settings.

Is this something that can be fixed in Storyline or would it be something they'd have to do in their LMS? Or is it just something that everyone deals with?

Thanks!

6 Replies
Michael Luciani

Hi Amanda. Our client eventually stopped asking us to solve this problem, so they either fixed it by adjusting something on their end (probably within their LMS) or they just moved on without resolving it. I'd recommend working with your client to see if they have any settings in their LMS that are overriding what Storyline is trying to do, like Ashley mentioned above. Sorry for the vague answer and good luck!

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