After Updating to Storyline 3 to latest version 4: 3.4.15731.0, layer audio is overlapping to base at the time of seeks the seekbar. Already we have created lot of courses with calling the layers in middle of the slide based on timeline reaches. Now we are facing the layer is audio is overlaping to base audio issue. Due to this we are facing problems from the clients and users. Am attaching the both sample source file and published file. Please check it and help me to fix the issue as a priority.
Note: If any updates you are going to do means, please maintain the before functionalities as it is.
After Updating to Storyline 3 to latest version 4: 3.4.15731.0, layer audio is overlapping to base at the time of seeks the seekbar. Already we have created lot of courses with calling the layers in middle of the slide based on timeline reaches. Now we are facing the layer is audio is overlaping to base audio issue. Due to this we are facing problems from the clients and users. Am attaching the both sample source file and published file. Please check it and help me to fix the issue as a priority.
Note: If any updates you are going to do means, please maintain the before functionalities as it is.
Regards
Chandrasekhar M.
Hello Support,
Its high priority for me... please reply on this... we have deadline to send the files... For your mistakes we are facing problems...
I'm so sorry you've run into this audio overlap issue--I'm sure it's been a headache for both you and your learners.
I tested your course in the previous version and the current version of Storyline 3, and I saw the same overlapping behavior in both versions. From that testing, it doesn't appear that this is a new issue introduced with the latest update.
We want to get this sorted out as soon as possible, so I'm going to share your file with our Support team. Keep an eye out for an email from Support@Articulate.com.
Hello Chandrasekhar, and thanks for checking in. Our team is still looking into this bug. As soon as we have a fix in place, we'll come back to this conversation to let you know!
5 Replies
Hello Support,
Its high priority for me... please reply on this... we have deadline to send the files... For your mistakes we are facing problems...
Regards
Chandrasekhar M.
Hi Chandrasekhar,
I'm so sorry you've run into this audio overlap issue--I'm sure it's been a headache for both you and your learners.
I tested your course in the previous version and the current version of Storyline 3, and I saw the same overlapping behavior in both versions. From that testing, it doesn't appear that this is a new issue introduced with the latest update.
You can view my testing in both versions here:
We want to get this sorted out as soon as possible, so I'm going to share your file with our Support team. Keep an eye out for an email from Support@Articulate.com.
Yes... In 3.0.... version it is working fine...
Hello Team,
Is there any update on this??. Still we have same issue in latest version of Stroyline 3.
Regards
Chandrasekhar M.
Hello Chandrasekhar, and thanks for checking in. Our team is still looking into this bug. As soon as we have a fix in place, we'll come back to this conversation to let you know!
This discussion is closed. You can start a new discussion or contact Articulate Support.