Layer audio overlapping on base in storyline 3 latest

Hello Support,

After Updating to Storyline 3 to latest version 4: 3.4.15731.0, layer audio is overlapping to base at the time of seeks the seekbar.  Already we have created lot of courses with calling the layers in middle of the slide based on timeline reaches. Now we are facing the layer is audio is overlaping to base audio issue. Due to this we are facing problems from the clients and users. Am attaching the both sample source file and published file. Please check it and help me to fix the issue as a priority. 

Note: If any updates you are going to do means, please maintain the before functionalities as it is.

 

Regards

Chandrasekhar M.

5 Replies
chandra sekhar
chandra sekhar

Hello Support,

After Updating to Storyline 3 to latest version 4: 3.4.15731.0, layer audio is overlapping to base at the time of seeks the seekbar.  Already we have created lot of courses with calling the layers in middle of the slide based on timeline reaches. Now we are facing the layer is audio is overlaping to base audio issue. Due to this we are facing problems from the clients and users. Am attaching the both sample source file and published file. Please check it and help me to fix the issue as a priority. 

Note: If any updates you are going to do means, please maintain the before functionalities as it is.

 

Regards

Chandrasekhar M.

Hello Support,

 

Its high priority for me... please reply on this... we have deadline to send the files... For your mistakes we are facing problems...

Regards

Chandrasekhar M.

Alyssa Gomez

Hi Chandrasekhar,

I'm so sorry you've run into this audio overlap issue--I'm sure it's been a headache for both you and your learners.

I tested your course in the previous version and the current version of Storyline 3, and I saw the same overlapping behavior in both versions. From that testing, it doesn't appear that this is a new issue introduced with the latest update. 

You can view my testing in both versions here:

We want to get this sorted out as soon as possible, so I'm going to share your file with our Support team. Keep an eye out for an email from Support@Articulate.com.