Our courses are published for the web and we noticed that when courses are viewed through the Mobile Player App on the iPad, some of the layers that should open do not show correctly (layers open but image is not shown). Everything works fine when viewed from the desktop and some of the layers do open correctly on the iPad, but not all. Any fixes or it is a bug?
Thanks for your response and referring me to the post. We use our website for storing our content and courses are published for the Web. I will double check the updates on my Storyline.
Hi, Tamara -- Thanks for reaching out here, and if you would like us to test your course, please upload and we'll be happy to do so. And as you mentioned that you are publishing for Web, may I ask if you are finding the same behavior if you test your content on tempshare.articulate.com?
Thanks for the advice. I have to stick to the App though as it will be the only way to see the Flash version on iOS. Because HTML5 is currently not compatible with Edge, we choose Windows 10 users accessibility over mobile accessibility. I was a tough choice for us:(
It is a good idea to test it. But with no reasons the next time we have been testing things worked fine. My assumption is that it is the App glitch rather than the SL course. We have noticed also incorrect display of quiz review (not showing the user's answers) on one of our modules. Again, no difference in publishing with any other modules. The problems it causes are minor (same as extra layers opening) so for the moment we decided to go with the note that not all of the functionality will be available on tablets. Looking forward to the HTML5 compatibility with MS Edge...
I see, Tamara! Thanks so much for stopping back in to let us know the course is now working properly, and please don't hesitate to let us know if you should find you need anything further!
You do have to make tough choices in this business. Funny, I was just having this conversation with a client today. Thanks for the knowledge that html5 is not compatible with edge.
9 Replies
Hi Tamara,
I was researching today and came across this post that may be of use to you. What LMS are you using?
https://community.articulate.com/discussions/articulate-storyline/layers-blocked-in-html5
Hi Julie,
Thanks for your response and referring me to the post. We use our website for storing our content and courses are published for the Web. I will double check the updates on my Storyline.
Hi Tamara,
Have you tried not publishing to the app? I never use it. Learners then access the course through their browser.
Cheers,
Julie
Hi, Tamara -- Thanks for reaching out here, and if you would like us to test your course, please upload and we'll be happy to do so. And as you mentioned that you are publishing for Web, may I ask if you are finding the same behavior if you test your content on tempshare.articulate.com?
Hi Julie,
Thanks for the advice. I have to stick to the App though as it will be the only way to see the Flash version on iOS. Because HTML5 is currently not compatible with Edge, we choose Windows 10 users accessibility over mobile accessibility. I was a tough choice for us:(
Hi Christie,
It is a good idea to test it. But with no reasons the next time we have been testing things worked fine. My assumption is that it is the App glitch rather than the SL course. We have noticed also incorrect display of quiz review (not showing the user's answers) on one of our modules. Again, no difference in publishing with any other modules. The problems it causes are minor (same as extra layers opening) so for the moment we decided to go with the note that not all of the functionality will be available on tablets. Looking forward to the HTML5 compatibility with MS Edge...
Thank you Julie and Christie for your advice!
I see, Tamara! Thanks so much for stopping back in to let us know the course is now working properly, and please don't hesitate to let us know if you should find you need anything further!
Hi Tamara,
You do have to make tough choices in this business. Funny, I was just having this conversation with a client today. Thanks for the knowledge that html5 is not compatible with edge.
Onward,
Julie
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