Layout switching between Slide Layers

Hi Kyle, 

Are these captions appearing as layers on the slide itself or on the slide master? On the slides themselves, layers are drawn from the layout you set up as feedback masters. 

I know you mentioned not being able to share, but if you could share privately our Support Engineers can take a look or you could also look at stripping down the file to remove anything confidential and share that version with us using the "add attachment" button. 

Hello Ashley, 

Thanks for answer. The slide layers are also on the Master Slide. Currently I have the Captions working and then a secret menu that is also set on the Master Slide by selecting 'shift+m' the menu pops up and it's for quick navigation for testing. 

How would I share privately? 

Cheers

Hi Kyle,

Whoops! Looks like I forgot to include the link. You can upload to our team here to have them take a look at it privately. If you want to let me know once you upload it, I'll follow along in your case as well. 

Thank you Ashley, I have just submitted a case through the link you gave me :) 

Thanks Kyle and I'll follow along in your case # 00870709 for my reference. 

Hi Kyle, 

I'm just checking in and I see that Angelo was able to make some updates to your file and fix it to allow it to work the way you were describing. Please feel free to let him know if you need any other assistance on that. 

Thanks I reached out just to get some more clarification on what he did as everything looks the same but now it works the way it was intended. Thanks for the follow up 

No problem Kyle and I'm glad that Angelo was able to assist. 

I had this happen again to me again and I do not have the email that was sent to me before is there any way I can get some help with finding this. Thanks

Hey Kyle,

It looks like the case you had was from over two years ago.

I'd open a new case and reference your first one (#00870709). That will get you right back into the hands of a support engineer.