Learners Get Stuck at the Same Place in Course
Hi - I'm hoping someone can help as I'm beyond miffed at what to do. One of our new hire eLearning modules locks up for learners here and there. It's not all learners and I cannot recreate it. To my knowledge, they get stuck on the same slide which is a quiz question. It also happens to be the last question in one of the scenes that then takes you back to a slide where they pick another section. Again, it is not every user that attempts the training. Just here and there.
I tried to attach the file, but it's too large. I checked triggers, length of timeline. This has been going on for over a year now and I'm so tired of the complaints. I basically have to go into our LMS and manually mark the course complete as it usually holds up the user from completing the whole new hire training program.