Learners missing buttons
I'm hoping someone here can help me out with an issue that I'm having with a course that I've uploaded to our LMS, BVS. After I uploaded the SCORM 1.2 to BVS, I tested the course and everything looked perfect. I asked my SME to review the course in BVS and she's unable to see everything that I can see.
The course is a simulation of an internal software, and the course has 3 parts to each section: View it, Try it, Test me. Once my SME launched the course and watched the "View It" portion, there should have been two buttons that appeared when the simulations completed. I have the slide set to show the layer when the media completes. She could not see the buttons, and therefore can't complete the course.
I can see everything the way it's supposed to look in both Chrome and Internet Explorer. I'm running Windows 10, but all of my colleagues are running Windows 7. Any ideas why this wouldn't work?