Learners missing buttons


I'm hoping someone here can help me out with an issue that I'm having with a course that I've uploaded to our LMS, BVS. After I uploaded the SCORM 1.2 to BVS, I tested the course and everything looked perfect. I asked my SME to review the course in BVS and she's unable to see everything that I can see. 

The course is a simulation of an internal software, and the course has 3 parts to each section: View it, Try it, Test me. Once my SME launched the course and watched the "View It" portion, there should have been two buttons that appeared when the simulations completed. I have the slide set to show the layer when the media completes. She could not see the buttons, and therefore can't complete the course. 

I can see everything the way it's supposed to look in both Chrome and Internet Explorer. I'm running Windows 10, but all of my colleagues are running Windows 7. Any ideas why this wouldn't work? 


7 Replies
Samara Fogel

Hi Ashley,

They've only attempted to view the course in Internet Explorer 11, as most PCs here do not have Chrome. It's published in HTML5, so I assume that's how they're viewing it. It was published with Storyline 360.

At the recommendation of tech support I deleted the slide layers and had the slides jump to a duplicate slide with the buttons once the media completes. It worked in my test course (I copied a single scene to a new story file), but now that I'm back in the original file, it isn't working. 

I'm at my wit's end here. I've been working on this class for 2 months and it's finally complete and I can't get it to work correctly.  :( 

Leslie McKerchie

Hi Samara,

So you are unable to recreate the issue in a new course? 

Curious if you import your slides into a new file if that corrects the behavior you are experiencing?

If you can share your .story file, we'd be happy to take a look. If you cannot share it here in the forums, please share privately with our team here.

Samara Fogel

That's correct. Importing the exact. same. slides. into a new file seems to fix the problem. I don't get it. I can't share publicly, and when I was working with tech support the other day they weren't sure what the issue was either after I shared  the story file with them. The complete file is too large to share, however. It keeps timing out.