Lesson freezes in Chrome before slide with audio and wont start in IE/Edge

I have a two learners experience this issue.  In Chrome, when they reach the slide before audio files they freeze, they can go back but not forward.  But, when they try the lesson in IE and/or Edge, it won't start.  Both of these learners have been able to view other lessons in IE, Edge, and Chrome with all kinds of audio, video, and various interactivities.  Any thoughts on what might cause this kind of freeze and crash in browsers?

Thanks.

1 Reply
Ashley Terwilliger

Hi John,

I can appreciate that it's frustrating when only a few learners are running into an issue, especially when you're unable to replicate the behavior yourself!

It would help to gather a bit more information about the setup for these folks, and the course that's causing trouble:

  • Do you know what versions of Chrome, IE, and Edge they're using? 
    • Do you know if it's the Flash or HTML5 output? 
  • What update/version of Storyline did you publish that course with? 
    • In Chrome, it's easy to check by going to View -> Developer -> View Source and you'll find the update number listed in the top. 
  • Have they tried refreshing the page when they reach that point? 

If you're able to track down answers to the above, let me know, and we can continue narrowing down the issue from there!