Light box issues

Jun 03, 2016

Hello all,

Could you please help me with an issue with the light box?

I am using a light box trigger on one of my slides and until now it worked perfectly. I had to change the color in one of the status of the button that triggers the light box, but I haven't changed anything on the trigger or on the slides that appear as light box.

Now the light box is transparent and it doesn't show the content of the slide. I do not know what the issue could be. I have tried to redo the buttons and the triggers, but the problem persists.

I have attached 2 pictures, before and after, so that you might understand the issue better.

Thank you for your help!

14 Replies
Christie Pollick

Hi, Oana -- Thanks so much for reaching out and so sorry to hear of your difficulties! Your screenshots are appreciated, but if you could upload your .story or source file, it might be a bit easier to determine the root of the issue. Please use the grey ADD ATTACHMENT button in the bottom left of the reply box and you will be able to browse/upload from there. :)

Christie Pollick

Hi, Oana -- Thanks so much for your patience while I took a look at your file, and as you can see if you click on the link here, I seem to be experiencing the same trouble during the "End" section of your module on the SCORM Cloud, as well. In order to better determine what adjustments need to be made for your lightbox to be restored to proper functionality, I would like to recommend that you consult with our engineers via this form. Please feel free to share your case number if you would like us to follow along with their progress! 

Leslie McKerchie

Hi Jessica!

I was able to pop into Oana's case referenced above and this was the solution:

I also confirmed that the lightbox transparency is the one causing the issue. 

Please modify the transparency setting for the lightbox slides using the setting below and let me know how it goes: 
http://drops.articulate.com/1f0kf/4IcNwONd 

Let us know if that works for you as well or if you'd like us to take a look at your .story file.

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