I am using "Player Tabs" (the links that you can add in the top of the Player Skin) in my project. When you click on one of these Links it opens up a slide in a Lightbox.
Problem: if I have an animation on a slide, and I click on the Player Tab link mid-animation to open the lightbox slide, when I close the lightbox slide, instead of resuming the animation on the slide, it stays paused and wont restart.
Has anyone else encountered this or have a solution?
Peter or Nicole, is there a solution or a workaround to this issue? I have developed a course to be used on mobile devices (therefore, HTML5). The user clicks a button to trigger playing the audio (which is on layer 1) and the button also triggers the animated slide elements on layer 2 to play. This way the animation on layer 2 is synced with the audio they triggered when the button was clicked.
While the slide is playing, if the user clicks the Player Tab link to view the lightbox, then closes the lightbox with red "x", the slide that was playing does not resume.
Is there a variable I can add to cause the slide underneath to automatically start where it left off? Thanks.
Has there been any resolution to this issue? It appears I am having the same result. The unusual thing is it is happening only on one slide in the project. I tried duplicating the slide and deleting the original, but it still pauses. It only seems to be pausing on the 2 sub layers, not the main slide itself. Any suggestions?
In Jill's case, it looks she was bumping into a limitation of HTML5. How are you viewing your course? Any chance you'd want to share your project with us so we can get a closer look? Thanks!
7 Replies
Hey Nicole!
If you'd like, we'd be happy to take a closer look at this. Please submit a case using the link below so our support team can assist you further:
http://www.articulate.com/support/contact/submit.php
Thanks!
Thanks for the reply Peter. I will do that.
Peter or Nicole, is there a solution or a workaround to this issue? I have developed a course to be used on mobile devices (therefore, HTML5). The user clicks a button to trigger playing the audio (which is on layer 1) and the button also triggers the animated slide elements on layer 2 to play. This way the animation on layer 2 is synced with the audio they triggered when the button was clicked.
While the slide is playing, if the user clicks the Player Tab link to view the lightbox, then closes the lightbox with red "x", the slide that was playing does not resume.
Is there a variable I can add to cause the slide underneath to automatically start where it left off? Thanks.
Hi Jill,
Any chance you'd be able to open a ticket and send us the .story file so we can take a closer look at what you've got?
Yes, I just submitted a case.
Has there been any resolution to this issue? It appears I am having the same result. The unusual thing is it is happening only on one slide in the project. I tried duplicating the slide and deleting the original, but it still pauses. It only seems to be pausing on the 2 sub layers, not the main slide itself. Any suggestions?
Thanks!
Hey Robert, welcome to Heroes!
In Jill's case, it looks she was bumping into a limitation of HTML5. How are you viewing your course? Any chance you'd want to share your project with us so we can get a closer look? Thanks!
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