Lightbox Sequence Drop-down interaction problem

Hi Stephen

which version of SL are you using? Are you able to share the slides so we can take a look and try to help you.

Hi Wendy,

Thanks for responding. I am using Storyline 360. I can't share the whole project but I have mocked up the problem in the attachment. When you click the question button the question opens in a lightbox, but the drop down boxes are appearing underneath the lightbox.

Hi Stephen

I published your file and uploaded to my server. Here is a peek video of the interaction - I'm not seeing the behaviour you describe unless I misunderstand the issue.

Hi Wendy,

Actually, I hadn't tried publishing so it's a relief to find out that the issue is resolved when the file is published :)

However, it is still an issue when previewing (see attached video). Is there anything I can do to make it work in preview mode?

Thanks for your time Wendy, I really appreciate it.

Hi Stephen

I noticed similar in preview but the dropdown didn't reveal anything at all, so I couldn't see the list 'underneath' as per your video.  SL360 previews in html5 and I published and viewed the html5 output so I would expect same results but I didn't get it.

I would log a support ticket and get the Articulate guys to take a look at it. At least you know it works on publish :-) All the best with your project.

Hi Wendy,

I thought SL previewed using Flash, but I could be wrong. I did as you suggested and logged a support ticket.

Thanks again,

Stephen

Hi Stephen

SL1 and SL2 previews in flash, SL3 and SL360 preview in HTML5.

Storyline 3 and 360 previews HTML5 content. To see how your course looks in a Flash-enabled browser, you’ll need to publish it.

Hi Stephen!

Sorry to hear that you are experiencing an issue. I do see where you reached out to the support team and that Vevette was able to confirm a bug. I will attache this thread to the report as well so that we can update when we can. 

Hi Leslie,

Just FYI - it looks like the bug is also appearing on Articulate Review. It works OK as a SCORM.

Thanks Stephen for that info - I'll touch base with Vevette to see if she was able to test there as well. If you want to email her your Review Share link that'll be helpful! 

Hi

Now this bug is appearing in both preview and published (to SCORM) files.

Oh no, sorry to hear that Stephen - I will share this information in your support case since you were working with Vevette there.

Hi all, 

Thanks for your patience here as we fixed up the issue where a Matching Drop-down question in a Lightbox slide was not working on Preview and when viewed from Articulate Review.

To install the update, launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.

You can also see all the important fixes and new features available today in the release notes here.  

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.