3 Replies
Katie Riggio

Hi, Anya. Thanks for bringing this to our attention!

I haven't seen reports of this, so I'm glad you reached out! Can I grab a few more details?

  • What version of Chrome and Storyline 360 are you using?
  • Is this happening in other browsers or only in Chrome?
  • Would you be willing to share your .story file with us? You can share it privately by uploading it here. We'll publish and test the course in a similar environment, and delete it after!
Anya Dai

Dear Katie,

Thank you very much for your email! It is not a big problem, just a few second delay on the first click, then it is fine. Please see my answers to your questions as follows,

* What version of Chrome and Storyline 360 are you using?

I am using Storyline 360 and Google Chrome Version 78.0.3904.108 (Official Build) (64-bit)

* Is this happening in other browsers or only in Chrome?

It happens in both Google chrome and Firefox.

* Would you be willing to share your .story file with us? You can share it privately by uploading it here<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2farticulate.com%2fsupport%2fcontact%2fcase&c=E,1,Amdc6eqOsR-idkEWUC84niYo4AshAmAZzBeLQZjrJyr3asYTgFxjeFS08onVWrteRr63OZwD

Ren Gomez

Hi Anya,

Thanks for sharing those additional details, though it seems the link you shared is taking me to the support case page for Articulate.

You can share your .story file publicly by clicking on Add Attachment here or in a reply. If you meant to keep it private, connect with one of our support engineers, and they'll do a deep dive into your file to troubleshoot further!