Lightbox sometimes causes project to get stuck when previewing

Hi D,

You mentioned they get "stuck" and it doesn't "resume to where it left off" - could you explain this part to me a bit further? Does the lightbox not close, or does Storyline just freeze, are they brought back to a slide they saw previously or advanced some how?

I think you're right, that most users won't click on it every fifteen seconds, but if it's something that could cause an issue we'd want to know about it. I believe based on your other recent threads, you're using Update 6 of Storyline - but I wanted to also check that you're following along with these guidelines in terms of best practices while working on Storyline.

Hi. I will try to explain better:

The lightbox side opens and closes with no problems. And Storyline doesn't freeze. But sometimes, when I close the lighbox slide, Storyline doesn't continue playing the timeline of the slide I had been viewing before opening the lightbox slide. Instead it displays where I'd left off, but doesn't keep playing the timeline.

Usually, the timeline does continue. For instance, I have some slides with audio narration and when I click to open the lightbox slide, the narration is paused; and when I close the lightbox slide, the narration continues.

But, as I said, in some causes the timeline pauses and then doesn't resume playing.

Is that clearer?

Hi D,

Thanks - that makes a bit more sense now, that the timeline itself seems to stop and doesn't continue playing. You mentioned it's only happening some times - have you been able to determine if it occurs under particular conditions? Would you be able to share a copy of your course here so that I could take a look and see how it behaves?

Hello,

I have the same issue as above. I have a slide with 2 layers and when my lightbox slide displays the layers don't resume after closing it. The buttons that show the layers get stuck and I can't click on anything. I am using the lightbox to tell the learner that they need to click all the buttons before they will be able to click next. I'm using Articulate Storyline 360.

Thanks,

Natalie

Hi Natalie,

Sorry to hear that you've run into a similar issue. We haven't seen any activity with this conversation in a while, so probably best to start anew with you.

Sounds like you are able to replicate the issue pretty consistently? Would you be able to share your .story file and point us to the problematic slide so that we can take a look?

Hi Leslie,

I'm not able to publicly share my course, but could I send it to you privately somehow? It's happening on any slide that has buttons to click that show layers, one is slide 1.7 called "Disabling Damage" under the "Regulatory" scene. When clicking a button then clicking "next" the lightbox slide works, but when exiting it doesn't resume and the slide gets locked up.

Thanks,

Natalie

Sure Natalie :)

You are welcome to share it with me directly here. Just please be sure to include the forum url/link as well.

Hey Natalie!

Just wanted to let you know that I received your file and I am taking a look.

I'll be replying to you via e-mail in the case :)

Hi Leslie,

Any luck on the lightbox slides? I'm thinking maybe I could create a layer on each slide as a workaround for now.

Thank you,
Natalie

Oh no Natalie, you must not have gotten my e-mail. I'm re-sending. Be sure to check your junk/spam folders too. 

Sorry about that, but looks like layers are what I suggested as well :)

It also looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.