8 Replies
Leslie McKerchie

Hi Lizzie,

Good news! We fixed the issue you reported where the:

Lightbox Slide has a white border

Be sure to install the latest Storyline 360 update to take advantage of all the recent features and fixes.

If the problem happens again, please record a Peek 360 screencast for me, and I'll be happy to help or you can always work directly with our support engineers here.

Martin Dean

I have updated to thevery latest version and the problem still persists.  In my case, if I create a box which is bigger than the dimensions of the slide (IOW hangs over the edge) the problem goes away.

I have to say, I am very concerned how long it takes to get things fixed in SL.  This thread started almost 3 years ago!  Why is it so slow?

Lauren Connelly

Hi Martin!

Sorry, you're still seeing this issue!

It would be best to have our Support Engineers to continue troubleshooting since we've already released this fix. Would you mind sharing your file with our team? You can use this link to do so. 

Also, you'll receive priority support and jump to the top of our queue because you have a 360 Teams Subscription!