Lightboxes not firing

Jun 21, 2019

Hello,

I am having an issue where my lightboxes aren't firing. This includes a light box that I created as part of the player and lightboxes that should fire when the timeline starts. Attached is my test .story file.

Thanks in advanced for your help!
-Matt

4 Replies
Ashley Terwilliger-Pollard

Hi Matt,

I took a look at your project and in preview and publish to Review 360 the lightboxes worked. Can you test out this copy I published here?   The player lightbox didn't load the web object for me, but perhaps because I don't have access to it. 

Let me know how that works for you! I didn't change anything but did make sure I published with the latest update of Storyline 360, build 3.29.19305.0

 

Matt Pereira

Thanks Ashley,

I ended up submitting a support ticket and they resolved the issue. Below is the fix:

To troubleshoot the issue for possible file corruption, I created a new project, saved it on my local drive c: and imported your slides from your old project using the Slides > Import > Import Storyline.

Thanks,

Matt

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