Likert Scale Labels Keep Scrambling

I'm making a quiz that uses a Likert Scale in Storyline 2. I've typed my 2 questions into the "statement fields", I've clicked on "scale" and filled in 10 variables into the "scale labels", and selected "show numbers on scale"

Everything works beautifully, except that when I preview my likert scale quiz, the 10 variables keep scrambling. So, for example, instead of showing up as:

"not at all", "almost none", "fairly weak"... "almost completely", "completely"

It will scramble these so that they're not in the correct order. Can anyone help me out?

11 Replies
Katie (Gokhshteyn) Riggio

Thanks for sharing your file, Cristina! 

Just one small fix is all you need: On the Likert Scale slide, click Form View and then the Scale button. On the Scale Label pop-up window, swap the choices for 3 and 5.

Check out this short Peek 360 video for a visual walk-through, and here's a link to the published output!

If the choices keep reverting after those steps, please let me know. We'll keep digging to get to the bottom of this!

Katie (Gokhshteyn) Riggio

Hi, Cristina!

Thanks for that additional insight, and I'm really sorry you have to deal with that. I'd love to try to nail down why this is happening:

  • What version of Storyline are you using? You can find this detail by clicking on the Help tab, then About Storyline.
  • Does the incorrect order appear in the published output, during Preview, or both?
    • If just in the published output: Is the course hosted on a web server or a learning management system?
Ashley Terwilliger

Hi Cristina,

Thanks for checking that. I opened your file in Storyline 3 Update 6, and saw what you noted, but I was able to make the changes that Katie mentioned and preview and then publish to keep the right order. Can you take a look at my published output here? 

I also uploaded a copy with my changes here. Can you tell me if that one works for you? If it does, I'd also look at where you're saving/storing your .story file. I'd want to encourage you to work locally as much as possible, as editing a file on a network/shared drive is known to cause some odd behavior ultimately leading to corruption. 

Cristina Colquhoun

Thanks, Ashley!

That is so strange! I always work locally because of what you mentioned. I saw that your file works perfectly fine so I re-tried mine by deleting the whole scale and re-adding it and now it works. I have no idea why! I tried doing that several times already and it still kept mixing them up. Ugh, so frustrating. I guess that's how it goes - you bring it to the professionals and the problem stops. Thanks again for your help!