Line across Character 1 - neck area

Hi again, the other person that was having a similar issue is Chantal Catteew. Her post is listed as "Character Issues in Published Project". She also as a screen post of a different character, with a most similar line... Thanks in advance for all of your help!

Hi Dave,

Thanks for the screenshot - I can definitely see the line you're talking about. It looks like she has a shadow applied, but it's difficult to tell. Do the characters experiencing this issue have a shadow applied to them? If so, try applying a different shadow option (not a perspective shadow). 

Thanks!

Christine

Hi there, thanks for your quick response... and yes my attached .jpg did/does have a shadow. I re-did the image, taking the shadow off and the line is still appears after preview/publish. I also tried with Male Character 15 and have similar results... I look forward to your thoughts...

Hi Dave,

Thanks for getting back to me! This only occurs after you've published, correct? Can you share your .story file here, so I can see if I experience the same issue with the characters you're using?

Thanks!

Hi, I'm not sure how to do that, but I'll give this a try... this is the html... could you send me instructions on how to send?

Okay that doesn't appear to work... I'll wait for your thoughts on how to bundle...

Hi Dave,

No problem. I need to you attach the .story file for the project. The HTML file doesn't let me see the content. 

Say your project is "ExampleStory" - you'll have a .story file that looks like this: "ExampleStory.story". 

When you go to attach, use the same method you used to attach the HTML file (using the paperclip in your response) and navigate to the folder you have set as your output folder. The file should look like this:

Let me know if you need any other help posting it.

Thanks!

Christine

Thanks so much.. Here is that file... !

Hi Dave,

Thanks for the file! I published your version and I still saw the same line. Saving the image as a PNG does seem to get rid of the line, you can see the results here. You should still be able to use the PNG for the character if you have triggers animating it - just replace it directly where the old image was and update the trigger with the image/file name. 

If you want to share the story file with a copy of your animations, I can try to work with it to show you how you can do this. However, I will be out until Monday, so it may take me some time to respond. If you'd like to have someone look at it before then, you can submit the entire project file (that will be kept confidential) to our support team, here.

Thanks again, Dave. I hope you have a great weekend!

Christine

Hi there, Christine... I've been working with this, with various characters... this attachement uses Male 15, in a specific pose, and it's far worse than the other file... It almost looks like a seam, between the head/neck and the torso... I know Tom K. had told us that these a full vector images, but the line does appear to change, if you change the pose... I look foward to your thoughts on this, and thanks, again!!!

Hi, I did take a look at your attachement with the .PNG... I had given that a try when I found the original post from Chantal, when this issue was discussed back in August as she was experiencing the same issue... Someone on that post (Character Issues in Published Project) also suggested the .PNG method... Well, is it me or does it appear to lose a lot of crispness when converting the charactrer to a .PNG? The image looks blury on the edges when converted and re-pasted... is that normal for a re-paste, more for just general information, as I move forward?

Good morning Dave! I hope you had a great weekend

Sorry it took so long to get back to you. I took a look at the file you posted and I can certainly see the line showing up on the Male 15 character. While I was looking at this (it even showed up in Preview), I noticed there was a lot of extra "empty" space around the character. I started wondering if this is happening because of the cropping on the image. So, I removed the initial character and replaced it with another instance of the Male 15. Instead of cropping the image and resizing it, I just resized it and left the rest of the image in tact. It doesn't seem to happen to him if this is done.

Take a look at the published version. I was still able to resize the character, so he shows up pretty large - but the line isn't showing up. 

I'll also attach the file, in case you want to look at it.

Now, to figure out why this is happening :) Are you editing/cropping the character before resizing, or after?

Thanks Dave!

Christine

Hi Christine, and thanks for getting back to me! For me, I've cropped and then resize, and I'll try resizing and cropping as a process... Have you tried doing this on your native version of Storyline, vice using the file I had sent you? As mentioned as user named Chantal Catthew had the similar issue... I'm hoping to see is this a local issue with my download, or a coding issue within the program? It does seem to be limited to select characters, which would then require only switching out to a different character...

Hi Dave,

It really seems like it's an issue with specific characters and poses. I was able to find some current bug reports on some of the characters and poses. The Female 1 character is one of the characters known to have this issue, but it is currently being worked on.

I was attempting to recreate the issue with the Male 15 character and couldn't seem to get the line to appear again. Then it dawned on me that the pose was different in your file. I tried again with the "Right" and "Left" poses and that seems to cause the issue. If I have him facing forward, the lines don't appear.

Take a look:

For now, it might be best to just have him face forward or use a different character. I'll do some extra digging and see if this character and pose are already reported to have issues. If not, I'll add the information. 

Thanks again Dave!

Christine

And thank-you, Christine for all of your hard work on this... it does seem to be limited to select characters, and poses. And the process of resize first - then crop does seem to work in an effort to reduce the issue (more so with character 15, not so much with character 1) and yes, changing the pose/character isn't a big issue, but the designer may have/should look at this "seam" and at the appropriate coding, as it does seem to be inherent with the way the bottom of the image may have been re-used, throughout the character offering... You can notice really notice the "jagged" like appearance of the character's collar... it seems to be off by 3 or 4 pixels... anyway, thanks again... and please drop me a note/post if any further news/help with this matter is forthcoming...

Hi Dave,

Certainly! I will try to update the thread when I hear of any additional testing or changes for this. I appreciate all of the additional information, the more we know the more we have to work with

I hope you have an awesome day and happy holidays!

Christine