I am using a line-in microphone that Windows 7 picks up as the default, that I can use to record in Audacity with no issues and that Articulate screen capture recognises - yet Articulate cannot seem to capture the sound from it.
There is nowhere I can see to select a microphone - any ideas?
I've installed a Blue Yeti Pro USB mic and it was working at one point under the screen recording, sound recording, microphone and now it's back to just the internal mic. Any clues how to reassociate this USB mic under Windows 7 64-bit OS?
Right-click the Volume Mixer (the icon that looks like a speaker) in the system tray on your taskbar, and select Recording Devices:
Right-click your recording device and select Enable:
(Note: If you do not see any devices listed on the Recording tab, verify that both the "Show Disabled Devices" and "Show Disconnected Devices" options are check-marked similar to the image above.)
After enabling the device, you should be able to record audio in your Articulate software.
I have a Blue Snowball and if the cable is like that one it's possible to insert it upside down. If nothing else is working try unplugging the cable from your mic, flip it over and reconnect it.
Thanks for the suggestion. The mic works properly with Audacity... so it's got to be something else vs. the physical connection. Plus, I've use the mic with Go-To-Meeting without any issues.
So this is what I discovered... Because the default internal mic was not selected and no audio was selected, I needed to associate the line mic via the dropdown mic and not the settings! All is good
I am having the same problem. I have tried a headset mic and three different computers. I am now on my desktop at work using a Yeti. The computer recognizes it and it works in sound recorder but not in Storyline.
Hi Stephen and Welcome to E-Learning Heroes! Did you try Peter's and Jeff's suggestions in this thread to see if one of those resolves your issue? Thanks so much and have a great day!
I note this thread is 2 years old, however, I've just starting having the same issue. I have tried all of the steps suggested here and have just repaired the installation with no success.
The mic I'm using works fine on other software applications that I have.
When attempting to insert a recording from the mic there is no activity on the vu meter and no sound recorded.
If I attempt to use the mic during a screen recording the vu meter indicates it's receiving input but there is actually no sound recorded.
This happened earlier today but magically began working properly.,. but alas it's stoppped again.
I am working locally, Leslie. I have seen this article but the issue is Storyline-related only. It's weird that the audio recording meter in the Record Screen section obviously can receive audio input but it won't record, whilst there is no indication of any input when using Record Mic
Yep, tried everything, including all of the above. Thought I'd nailed it on Friday when it started working again, but now it's stopped. There's nothing I've done within or outside Storyline that I can see would affect things. I'm wondering whether another program is grabbing the device but there is nothing else running at the mo. A mystery.
I am down to having to use a third party application to record and then importing the file.
I'm having the same problem. Windows recognizes my device and so does a third party application but Storyline 2 does not. It worked fine and then one day in the middle of my recording it just stopped. I thought it was my microphone so I bought a new one--but nope it's Storyline. Please help!
Hi! I know this post is old but I'm having the same problem with Storyline 360. I can't record audio with my USB Plantronics headset. It works fine with all my other applications but not with Storyline. I've tried all the options mentioned above with no luck. Please help!
Uh oh, Lise! It looks like the repair worked for most folks. Did you follow the repair steps here for Storyline 360? How does that headset work with Peek or Replay?
I know this post is old, but I just had the same problem and discovered the solution. The microphone was recording but playback tried to play back through the microphone and it would not let me change the settings. By unplugging my microphone I was able to playback the recordings through my computer. It had recorded but I couldnt hear it. I hope this helps someone.
I am having the opposite problem. Articulate is hijacking my Logitech USB headset from Microsoft Teams. Teams works fine, however, when I bring up Articulate to share my screen on Teams with someone, there goes the audio, sometimes for both of us. I have tried to change the microphone and disable it for articulate, but it will not change over to the computer's microphone or anything else. Anyone else have that issue?
I haven't heard of this issue before! It sounds like it only happens when displaying Storyline on a Teams call. Personally, I've shared my screen using Zoom to display Storyline 360 and didn't run into a similar issue.
Have you tried using a different headset or simply not using a headset? Please keep me updated!
24 Replies
Solved it!
1) Go to screen capture mode
2) Turn off mic (line in won't come up as an option anyway, I disabled my mic in Windows 7 just to be sure)
3) select your line in as SPEAKER
DONE!
I've installed a Blue Yeti Pro USB mic and it was working at one point under the screen recording, sound recording, microphone and now it's back to just the internal mic. Any clues how to reassociate this USB mic under Windows 7 64-bit OS?
Hey Jeff!
See if this helps.
(Note: If you do not see any devices listed on the Recording tab, verify that both the "Show Disabled Devices" and "Show Disconnected Devices" options are check-marked similar to the image above.)
After enabling the device, you should be able to record audio in your Articulate software.
Well I've tried this several times and even rebooted the PC too...
I have a Blue Snowball and if the cable is like that one it's possible to insert it upside down. If nothing else is working try unplugging the cable from your mic, flip it over and reconnect it.
Mike
Thanks for the suggestion. The mic works properly with Audacity... so it's got to be something else vs. the physical connection. Plus, I've use the mic with Go-To-Meeting without any issues.
So this is what I discovered... Because the default internal mic was not selected and no audio was selected, I needed to associate the line mic via the dropdown mic and not the settings! All is good
I am having the same problem. I have tried a headset mic and three different computers. I am now on my desktop at work using a Yeti. The computer recognizes it and it works in sound recorder but not in Storyline.
Hi Stephen and Welcome to E-Learning Heroes! Did you try Peter's and Jeff's suggestions in this thread to see if one of those resolves your issue? Thanks so much and have a great day!
I note this thread is 2 years old, however, I've just starting having the same issue. I have tried all of the steps suggested here and have just repaired the installation with no success.
The mic I'm using works fine on other software applications that I have.
When attempting to insert a recording from the mic there is no activity on the vu meter and no sound recorded.
If I attempt to use the mic during a screen recording the vu meter indicates it's receiving input but there is actually no sound recorded.
This happened earlier today but magically began working properly.,. but alas it's stoppped again.
Anybody else with this issue or any suggestions?
Steve
Hi Steve!
Are you working on your software and files locally?
Here is our documentation on the common reasons you may not be able to record audio.
I am working locally, Leslie. I have seen this article but the issue is Storyline-related only. It's weird that the audio recording meter in the Record Screen section obviously can receive audio input but it won't record, whilst there is no indication of any input when using Record Mic
That is strange Steve. I have seen users report that a simple re-boot worked for them.
Have you checked within Windows to see that it is recognizing your microphone? If you have and you're still unable to record while in Storyline, I'd suggest conducting a simple repair of your Storyline software.
Yep, tried everything, including all of the above. Thought I'd nailed it on Friday when it started working again, but now it's stopped. There's nothing I've done within or outside Storyline that I can see would affect things. I'm wondering whether another program is grabbing the device but there is nothing else running at the mo. A mystery.
I am down to having to use a third party application to record and then importing the file.
What version/update are you utilizing of Storyline?
I'm having the same problem. Windows recognizes my device and so does a third party application but Storyline 2 does not. It worked fine and then one day in the middle of my recording it just stopped. I thought it was my microphone so I bought a new one--but nope it's Storyline. Please help!
Hi Jessica!
Sorry to hear that you are having difficulty with this. Did you try the repair option shared above?
I just did the repair and that worked! Thanks!
Hi! I know this post is old but I'm having the same problem with Storyline 360. I can't record audio with my USB Plantronics headset. It works fine with all my other applications but not with Storyline. I've tried all the options mentioned above with no luck. Please help!
Thanks!
Uh oh, Lise! It looks like the repair worked for most folks. Did you follow the repair steps here for Storyline 360? How does that headset work with Peek or Replay?
I know this post is old, but I just had the same problem and discovered the solution. The microphone was recording but playback tried to play back through the microphone and it would not let me change the settings. By unplugging my microphone I was able to playback the recordings through my computer. It had recorded but I couldnt hear it. I hope this helps someone.
Hello Celia!
Thank you so much for returning with a solution! I'm sure this is going to help others who come across a similar issue.
I am having the opposite problem. Articulate is hijacking my Logitech USB headset from Microsoft Teams. Teams works fine, however, when I bring up Articulate to share my screen on Teams with someone, there goes the audio, sometimes for both of us. I have tried to change the microphone and disable it for articulate, but it will not change over to the computer's microphone or anything else. Anyone else have that issue?
Hi Lance!
I haven't heard of this issue before! It sounds like it only happens when displaying Storyline on a Teams call. Personally, I've shared my screen using Zoom to display Storyline 360 and didn't run into a similar issue.
Have you tried using a different headset or simply not using a headset? Please keep me updated!