Line-in mic not working in Articulate Storyline

Hi there

I am using a line-in microphone that Windows 7 picks up as the default, that I can use to record in Audacity with no issues and that Articulate screen capture recognises - yet Articulate cannot seem to capture the sound from it.

There is nowhere I can see to select a microphone - any ideas?



24 Replies
Peter Anderson

Hey Jeff!

See if this helps.

  1. Right-click the Volume Mixer (the icon that looks like a speaker) in the system tray on your taskbar, and select Recording Devices:
  2. Right-click your recording device and select Enable:

(Note:  If you do not see any devices listed on the Recording tab, verify that both the "Show Disabled Devices" and "Show Disconnected Devices" options are check-marked similar to the image above.)

After enabling the device, you should be able to record audio in your Articulate software.

Steve Lyne

I note this thread is 2 years old, however, I've just starting having the same issue.  I have tried all of the steps suggested here and have just repaired the installation with no success.

The mic I'm using works fine on other software applications that I have.

When attempting to insert a recording from the mic there is no activity on the vu meter and no sound recorded.

If I attempt to use the mic during a screen recording the vu meter indicates it's receiving input but there is actually no sound recorded.

This happened earlier today but magically began working properly.,. but alas it's stoppped again.

Anybody else with this issue or any suggestions?


Leslie McKerchie

That is strange Steve. I have seen users report that a simple re-boot worked for them.

Have you checked within Windows to see that it is recognizing your microphone?  If you have and you're still unable to record while in Storyline, I'd suggest conducting a simple repair of your Storyline software. 

Steve Lyne

Yep, tried everything, including all of the above.  Thought I'd nailed it on Friday when it started working again, but now it's stopped.  There's nothing I've done within or outside Storyline that I can see would affect things.  I'm wondering whether another program is grabbing the device but there is nothing else running at the mo.  A mystery.


I am down to having to use a third party application to record and then importing the file.


Celia Evans

I know this post is old, but I just had the same problem and discovered the solution. The microphone was recording but playback tried to play back through the microphone and it would not let me change the settings. By unplugging my microphone I was able to playback the recordings through my computer. It had recorded but I couldnt hear it. I hope this helps someone. 

Lance  Lynch

I am having the opposite problem.  Articulate is hijacking my Logitech USB headset from Microsoft Teams.  Teams works fine, however, when I bring up Articulate to share my screen on Teams with someone, there goes the audio, sometimes for both of us.  I have tried to change the microphone and disable it for articulate, but it will not change over to the computer's microphone or anything else.  Anyone else have that issue?

Lauren Connelly

Hi Lance!

I haven't heard of this issue before! It sounds like it only happens when displaying Storyline on a Teams call. Personally, I've shared my screen using Zoom to display Storyline 360 and didn't run into a similar issue.

Have you tried using a different headset or simply not using a headset? Please keep me updated!