List of resources cropped when viewed in certain browsers

I have a client that is having an issue I cannot recreate and can't find another discussion item for it. When a course is viewed in Internet Explorer, the resources list is cropped. The course is using the modern player and storyline360 is current on all updates (as of May 7th, 2020).

I am not able to recreate this issue, but they have consistently been able to send me screenshots of it (see attached) and they do not have a scroll bar within the panel.

Any idea how I can fix or troubleshoot this issue?

3 Replies
Jeff Forrer

Hey TJ,

See attached, I can replicate your issue, I am using an older version of SL, about 3 or 4 versions back. 

I thought perhaps Compatibility View settings had something to do with it in IE but I could not get those to change any behavior.

I have had similar behavior before between Chrome/IE on a project where I had the Resources in a Slide Master layer, and in Chrome it was fine, but in IE it added a scroll bar and chopped off my content in a pop-up I created similar to yours. In my case I made the scrolling text box larger to fake it so it would not add a scroll bar and cut off the bottom of my content.

Sorry, this info probably doesn't help you, as you would need to use a custom button for Resources to open a layer on the Slide Master for your popup vs using built-in Resources ;0(

T.J. Barber

First:
Hey Jeff! It's been a while, great to hear from you! How have you been?

Second:
Yeah, unfortunately adding in a backup button is really outside of what I'd like to do, the project is actually delivered, and this came back as a post delivery issue, so I don't really want to go back and massage the onscreen content to fit in a new button for this project (four 30 minute modules). I was kind of hoping for a fix without a workaround, and if I couldn't find one I think I really have to tell the client it's a storyline issue more than a project issue.

Thanks for looking at it though!

(5/12 edit)

Actually I might do a lightbox and tie the display trigger to a button I add to the player, so the "resources" button would look identical, but it would open a lightbox of resources instead.

Leslie McKerchie

Hey TJ and/or Jeff,

I appreciate all of the details and testing shared here. 

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.