LMS and Storyline issues

Feb 03, 2015

Hi everyone,

We are using Storyline 2 to release new e-learning to a sales force that are not savvy software/LMS users. Our LMS is a customized version of Cornerstone on Demand.

I have 2 questions: I had a manager send me this e-mail: "I've completed the Medical Device Basics, Anatomy of Clinical Paper, Conquering Clinical Evidence and I just completed Biostatistics today.  However, when I go into the system, it only shows that I have completed Medical Device Basics and Biostatistics. Can you help?  I am not sure why the others aren't showing as complete? " I asked how he was exiting the course and he replied: "Yeah, after the quiz it sent me to a screen where it said complete and now close this window."

We built each course exactly the same for tracking and reporting. Any ideas? I went to live chat with this question and was sent to Nicole's blog on Troubleshooting the LMS but it was an older blog and I was looking for more help than reading a blog.

Second question: some users are writing that they are having trouble with the quizzes counting right answers as wrong, particularly when using the IPad. They are not passing the quizzes and are not happy, blaming the course as not working correctly. I have several screenshots of this.  Has anyone had this issue and how was it fixed?

 

 

1 Reply
Ashley Terwilliger-Pollard

Hi Jennie,

Troubleshooting through those steps in the blog post are a good first place to start, especially if you're able to test at SCORM Cloud as it's an industry standard for testing SCORM content and will narrow down if the issue is within the LMS or the course. 

In regards to the iPad course issue - are you able to share a copy of the project file here with us and let us know what iPad version/iOS you're using? You may also want to see if those same users can replicate it if you're able to upload to SCORM Cloud as again it may be how the LMS is communicated with the iPad elements. 

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