LMS API Error for content published with Storyline

Hi eLearning!

First, please make sure to package your published content properly for your LMS. Here's how to publish a Storyline project for LMS distribution. If you're still experiencing issues with LMS content, please take a look at the following article, which outlines common issues pertaining to viewing and tracking content in an LMS. 

If the problem still occurs, you may want to consider opening a support case with your LMS. 

Thanks!

Christine

Hi Christine,

Thanks for the reply. I've already looked at both of those articles. My LMS requires that a launch file is identified and I have pointed it at index_lms.html.

The reason I'm wondering about why it doesn't work, is I publish content exactly the same way with presenter and have never had this problem. Is there something different about the way Storyline and Presenter publish to LMS?

Hi eLearning,

The index_lms.html file should call the story.html file. Since the story.html file is working for you, but not tracking, it may not be pointing to the other html file properly. If you'd like, we'd be happy to take a closer look at what's going on. Please submit a support case with us and include your .story file in the case. Also, if you submit a case, please share the case number with me. I'll be able to follow the progress of the case and update this thread.

Thanks again!

Have a great day,

Christine

Hi Christine,

The issue has been resolved. We needed to add some code to template files in order for them to work properly in our system. Everything is working smoothly now! Thanks for the help!

Awesome, glad to hear that it was resolved! Thanks very much for the update

Have a great day,

Christine

Would you mind sharing the code with me, I have the same issue with one course.

Thanks,

Hi Zehra,

For our system we needed to assign a document domain (document.domain ="" using javascript in the header because the way our LMS is set up. It needed to be put in the header of a bunch of the Storyline\Content files and Storyline\Content\lms files in the Articulate (Storyline) Program Files.